Service Contract Management Associate

Smiths Group; Hemel Hempstead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global leader in safety solutions is seeking a Service Contract Management Associate in Hemel Hempstead. This role is responsible for managing and maintaining service contracts, ensuring consistency and accuracy in contract storage and lifecycle management. Candidates should possess a Bachelor’s degree in Business Law or a related field, alongside strong organizational skills and a basic understanding of contract law. The position requires proficiency in Microsoft Excel and dashboard reporting tools, as well as the ability to work collaboratively across teams.

Benefits

Excellent training opportunities

Career growth opportunities

Wide range of benefits

Qualifications

• Experience working with contracts in a corporate or legal environment.
• Familiarity with contract management systems (e.g., CLM).
• Exposure to contract analysis, review, or administration.

Responsibilities

• Support the selection and maintenance of a Contract Lifecycle Management (CLM) system.
• Ensure proper storage and retrieval of contract documentation.
• Create and maintain dashboards for contract performance metrics.

Skills

Basic understanding of contract law

Strong organisational skills

Proficiency in Microsoft Excel

Familiarity with dashboard creation

Attention to detail

Knowledge of SAP or ERP systems

Education

Bachelor's Degree in Business Law or related field

Job description

Overview

The Service Contract Management Associate will support the administration of the contract management activities for aftermarket service contracts (AMCs). This role will focus on the collection, organisation, review, analysis and storage of AMCs ensuring they are collected and stored consistently and efficiently and accurately implemented into a Contract Lifecycle Management (CLM) system. The role will provide reporting and dashboards with KPIs and ensure that contractual data is well-maintained and the role will maintain a library of commercial contract management tools to support Sales and Service teams with the management of AMCs and provide administration of best practice contract management initiatives.

Duties

• Support the selection design functionality implementation and maintenance of a CLM system.
• Ensure proper storage and retrieval of contract documentation in a secure and accessible manner.
• Collect and organise contracts for storage and implementation into a CLM system.
• Review contracts to identify whether all terms and conditions are properly captured and aligned with company standards.
• Analyse contract data to support ongoing contract performance tracking and reporting.
• Analyse contract terms in support of specific projects
• Maintain a library of contract management tools templates and best practices via suitable sharing tools.
• Create and maintain dashboards that track contract performance metrics and key performance indicators (KPIs).
• Create and maintain dashboards to track contract management initiatives.
• Support the development and improvement of contract processes templates and reporting methods.
• Assist in the monitoring contract risks and penalties flagging issues for further action by senior management.
• Collaborate with cross-functional teams to ensure that contracts are aligned with business requirements and objectives.
• Help maintain up-to-date records and reports on contract status renewals and deadlines.
• Participate in the design and development of contract management tools to improve operational efficiency.

Qualifications

Technical Knowledge Skills and Abilities:

• Basic understanding of contract law and contract management practices.
• Strong organisational and administrative skills.
• Proficiency in Microsoft Excel and other data analysis tools.
• Familiarity with dashboard creation and reporting tools.
• Strong attention to detail and the ability to interpret and manage data.
• Knowledge of SAP or similar enterprise resource planning (ERP) systems.
• Contract law training or certification.

Education and Experience requirements

Bachelors Degree or equivalent in Business Law or related field

• Experience working with contracts preferably in a corporate or legal environment.
• Familiarity with contract management systems (e.g. CLM).
• Exposure to contract analysis review or administration

Competence and Abilities

• Strong written and verbal communication skills specifically English language
• Self-motivated with the ability to manage multiple tasks and priorities.
• Ability to work effectively as part of a team and collaborate with others.
• Proactive problem-solving skills and attention to detail.
• Ability to handle sensitive information with confidentiality and integrity.
• Business/financial acumen.

Planning and Decision Making

• Library methodology
• Organising and managing contract collection storage cataloguing methodologies
• Completing assessments of contracts providing data and reports to agreed schedules
• Working with cross functional stakeholders to ensure they plan in their deliverables

Impact and Scope

• Global Service and Aftermarket
• Maintaining 4000 contracts 40000 documents
• Analysis provided support deal decisons M&A activities year end accounting investor questions etc

Key Internal and External Relationships

• Legal team Regional Sales Managers Regional Aftermarket Managers Regional Service Managers Regional OTI team Finance team (central/regional)

Additional Information

We offer

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a world-leader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work

No

Employment Type

Full-time