Service and Breakdown Engineer

Flagship Group; Norwich; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading heating solutions provider in Norwich is seeking an experienced heating engineer for a full-time role. You will be responsible for domestic heating system maintenance, safety compliance, and providing outstanding customer service. Ideal candidates will have gas qualifications and a strong focus on teamwork. This position offers a competitive salary and benefits package.

Qualifications

• Experience with domestic gas heating and plumbing.
• Gas qualifications are essential for the role.
• A full UK driving license is required.

Responsibilities

• Carry out heating engineering and plumbing duties.
• Ensure compliance with safety regulations.
• Manage van stock and participate in an on-call rota.

Skills

Domestic gas heating/plumbing systems

Customer service and teamwork

Attention to detail

IT skills

Ability to work under pressure

Flexibility and reliability

Education

Gas qualifications: ACS, CCN1, CENWAT, CKR1, CPA1, HTR1, MET1, HWSS1, CMDDA1, WREG

NVQ Level 3 or equivalent in plumbing

Job description

Are you an experienced heating engineer looking for a role where you can make a real difference? Join Gaswaywhere our people and customers are at the heart of everything we do. We’re looking for a Service & Breakdown Engineerto deliver high-quality maintenance and repair services across a range of domestic heating systems.

We have 2 full time roles available, working Monday-Friday 8am-5pm (1 hour unpaid lunch in Summer and 30 minutes in Winter) based in Norwich and surrounding areas.

What you will be doing:

• Carry out heating engineering and plumbing duties, including reactive repairs and servicing of boilers, fires, and appliances.
• Ensure compliance with Gas Safe, OFTEC, and other safety regulations.
• Issue safety certificates and maintain accurate records.
• Manage van stock and materials efficiently.
• Participate in our on-call rota to provide 24/7 emergency cover.
• Drive company vehicles safely and maintain equipment to high standards.
• Work collaboratively with colleagues and provide outstanding customer service.

What we are looking for:

• Domestic gas heating/plumbing systems (essential)
• Customer service and teamwork (essential)
• Renewable technologies like heat pumps and solar thermal (desirable)
• Gas qualifications: ACS, CCN1, CENWAT, CKR1, CPA1, HTR1, MET1, HWSS1, CMDDA1, WREG (essential)
• NVQ Level 3 or equivalent in plumbing (desirable)
• Additional oil, LPG, solid fuel, or renewable certifications (desirable)
• Full UK driving licence
• Strong attention to detail and IT skills
• Ability to work under pressure and manage your own workload
• Flexible, reliable, and customer-focused

In return for your hard work, we offer a competitive salary and a benefits package. Click here to see more about our benefits

For more job details, please see click here to see the full job description

Ready to make a difference?

Apply today and help us deliver safe, efficient, and high-quality heating services to homes across our communities.

Ifyou are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence.

Closing Date: 9th of December