Service Advisor in Hatfield)

eRecruitSmart; Hatfield; On-site; GBP 36,000 - 48,000; Full time

Job summary

A leading automotive retailer in Hatfield is seeking an experienced Service Advisor to enhance customer experience and manage service operations. Candidates must have automotive dealership experience and a strong customer service focus. The role requires effective communication, management of workshop repairs, and the ability to upsell services. Competitive salary and benefits offered, including a bonus scheme and flexible working hours.

Benefits

Basic Salary of £36,075 per annum

Up to 35% salary bonus

Life Assurance

DC Pension Scheme

Employee Assistance Program

Preferential rates on several products and services

33 days holiday

Qualifications

• Recent experience as a Service Advisor within an automotive dealership.
• Experience working in a fast-paced environment.
• Understanding and applying the FCA principles of Treating Customers Fairly.

Responsibilities

• Deliver exceptional customer experience aligned with Porsche Service Process.
• Manage workshop repairs and provide regular customer updates.
• Prepare service invoices with technical explanations per manufacturer standards.

Skills

Full UK Drivers Licence

Dealership experience

Understanding of automotive systems

Customer focus

Ability to upsell services

Job description

Overview

Porsche Retail Group are recruiting for an experienced automotive Service Advisor for our Hatfield Centre. To apply for this role, you must have recent experience as a Service Advisor from within an automotive dealership.

Role

As a Service Advisor, you are fundamental to our customers' ownership experience, and the overall performance of the Aftersales Department. Combining your vehicle technical knowledge with strong communication skills, you'll ensure vehicles are serviced or repaired correctly first time, driving sales of valued added services, and fostering long-term customer relationships.

Responsibilities

• Deliver exceptional customer experience aligned with Porsche Service Process
• Communicate technical info effectively for upselling and meet departmental targets
• Manage workshop repairs and provide regular customer updates
• Handle Direct Dialogue interactions, service requirements, and upsell per manufacturer guidelines
• Assist showroom customers with bookings and accessory sales; manage overflow bookings
• Confirm booking details with customers before appointments
• Manage customer vehicles and key allocation on site
• Prepare service invoices with technical explanations per manufacturer standards
• Plan and allocate work to Service Technicians for maximum productivity with Service Team Manager
• Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations

Minimum Attributes

• Full UK Drivers Licence
• Dealership experience with an understanding of automotive systems and repair processes
• Understand and apply the FCA principles of Treating Customers Fairly in order to deliver good customer outcomes
• Strong focus on meeting customer needs and ensuring satisfaction
• Worked in a fast-paced environment

Desirable Attributes

• Ability to clearly convey information to customers and team members
• Confidence to upsell services and products when appropriate
• Able to Contribute fully within the team, ensuring the right environment is maintained

Porsche Retail Group are committed to promoting a culture that champions diversity and equal opportunities.

PRG believe diverse teams are catalysts of innovation and create multiple new ideas. One of our priorities is to celebrate diversity in all its dimensions while shaping an aspirational and inclusive company culture.

In return, we offer

• Basic Salary of £36,075 per annum, depending on experience
• Up to 35% of salary bonus
• Option of a VW Group Vehicle at a preferential leasing rate
• 33 days holiday, with extra days for long service
• Fixed hours each week - no shift patterns. Monday to Friday 8.00am to 6.00pm and 1 in 4 Saturdays on a rota basis from 8.00am to 1.00pm
• Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products
• Life Assurance
• DC Pension Scheme
• Employee Assistance Program - support and advice on issues impacting your wellbeing
• Dedicated mental health champions
• Employee representative body - your voice at work

Centre

Porsche Centre Hatfield, perfectly situated by the busy Hatfield Business Park and just a quick drive from The Galleria shopping centre and Oldings Corner Retail Park. Enjoy free on-site parking, while taking advantage of our newly refurbished communal space, complete with a pool table, darts board, and TV.

Company

Headquartered in Reading alongside Porsche Cars GB Ltd, Porsche Retail Group (PRG) are owned wholly by Porsche Germany. We operate several Porsche Centres, Service Centres and a Trade Parts Distribution Centre in and around London and the South-East.

Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. Our centres feature state-of-the-art facilities and highly trained staff to ensure that the purchasing, servicing, and ownership experience of Porsche customers are of the highest quality.

Applying

Please note that eRecruitSmart is advertising this role on behalf of Porsche Retail Group. Your CV will be stored on their platform for the Hiring Manager who is responsible for the vacancy to review. Please only apply if you consent to these terms.

You must reside in and have eligibility to work in the UK. If your address and contact details are not on your CV, you will not be considered. You are welcome to request a full synopsis of the job description during your first round of interview, should you be successful.

We look forward to hearing from you!