Service Advisor: Customer Care & Upsell Expert

Evans Halshaw; Greater Manchester; On-site; GBP 28,000 - 42,000; Full time

Job summary

A leading automotive service provider in Greater Manchester is seeking a Service Advisor to be the vital link between customers and the workshop. Your role involves ensuring seamless service journeys, promoting vehicle health checks, and building trust with customers. With a strong focus on exceeding expectations and customer satisfaction, the ideal candidate will thrive in a fast-paced environment with excellent communication skills. This position offers a competitive salary with extensive benefits, including 33 days of holiday and exclusive company discounts.

Benefits

33 days annual leave

Extra day off on birthday

Salary sacrifice scheme for a new car

Paid volunteer day

Long service milestone celebrations

Cycle to work scheme

High street discounts

Qualifications

• Dedicated to providing incredible service and making customers happy.
• Driven to exceed expectations and achieve fantastic results.
• Confident communicator who can capture customer details accurately.

Responsibilities

• Guide customers through their service journey from check-in to follow-up.
• Promote service plans and vehicle health checks to customers.
• Collaborate with technicians to ensure efficient repairs.

Skills

Customer service excellence

Sales skills

Organizational skills

Digital competency

Tools

Microsoft Office

Dealership IT platforms

Job description

A leading automotive service provider in Greater Manchester is seeking a Service Advisor to be the vital link between customers and the workshop. Your role involves ensuring seamless service journeys, promoting vehicle health checks, and building trust with customers. With a strong focus on exceeding expectations and customer satisfaction, the ideal candidate will thrive in a fast-paced environment with excellent communication skills. This position offers a competitive salary with extensive benefits, including 33 days of holiday and exclusive company discounts.