Service Advisor

Pat Kirk Ltd; Omagh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local vehicle service company in Omagh is seeking a Service Advisor to deliver an exceptional experience to customers. The role includes handling enquiries, liaising with the workshop, and maintaining customer records. Ideal candidates should be great communicators, organised, and capable of multi-tasking. A full UK driving licence is required. This permanent position offers a 42-hour work week, with Monday to Friday hours and alternating Saturdays.

Qualifications

• Confidence to resolve any issues in a timely manner.
• Ability and willingness to work with defined processes and guidelines.
• Good core administration skills to accurately capture customer details.

Responsibilities

• Handle all customer enquiries in an efficient and professional manner.
• Liaise with the workshop to progress work through the system.
• Control all computer-based jobs, purchasing and invoice processes.

Skills

Strong communication skills

Organisational skills

Computer literacy

Ability to multi-task

Education

Full UK driving licence

Job description

Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers. We’re looking for a great communicator who is committed to delivering 5 stars treatment to our customers. This customer-facing role will be a great fit for someone who’s already worked in a customer facing role, and whilst experience in the motor trade is preferred, it is not essential.

Responsibilities

• Handling all customer enquiries in an efficient and professional manner.
• Liaising with the workshop to progress work through the system.
• Controlling all computer-based jobs, purchasing and invoice processes.
• Maintaining customer records such as vehicle

Skills and Qualifications

• A full UK driving licence.
• Confidence to resolve any issues in a timely manner.
• Demonstrable computer literacy and knowledge of IT systems and applications.
• The ability to multi-task within a busy environment.
• Strong communication skills, with the ability to explain complex information accurately.
• Strong organisational skills.
• Ability and willingness to work with defined processes and guidelines.
• Good core administration skills to accurately capture customer details to the required standards.

Vacancy Details

• Vacancy ID: 1734585
• Job Sector: Sales, Customer Service and Call Centre
• Area: Co Tyrone
• Location: Omagh
• Salary: To be discussed at interview
• No. of vacancies: 1
• Contract Type: Permanent
• Weekly hours: 42
• Published date: 09/09/2025
• Closing date: 30/09/2025
• Worktime: Monday to Friday 9am-5.30pm and alternative Saturdays 9am-1pm