Service Advisor

Octane Recruitment; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading automotive service provider in Croydon seeks a Service Advisor to enhance customer experiences. The role involves engaging with clients, recommending maintenance solutions, and upselling services. Ideal candidates will have experience in customer service within the automotive sector. This position offers a competitive salary and numerous employee benefits including bonuses and support for career development.

Benefits

Vehicle Purchase & Servicing Discounts

Perkbox Membership

Virtual GP consultations

Life Assurance

Employee Assistance Programme

6 Weeks Annual Leave

Aviva Pension Scheme

Qualifications

• Excellent communication and interpersonal skills.
• Sales-driven mindset with a strong focus on customer satisfaction.
• Able to work efficiently in a fast-paced environment.

Responsibilities

• Engage with customers to discuss service and MOT needs.
• Recommend suitable maintenance and repair solutions.
• Upsell additional services to meet individual and team targets.

Skills

Customer communication

Sales-driven

Organisational skills

Calm under pressure

Education

Experience in customer-facing automotive role

Full UK driving licence

Job description

Overview

Job Title: Service Advisor – Location: Toyota Croydon. Salary: £28,000 basic + OTE up to £40,000 per annum (uncapped upsell commission). Hours: Monday to Friday 08:00–18:00; 1 in 3 Saturdays 08:00–13:00. Job Type: Full-time, Permanent. Guaranteed bonus while on holiday and training.

Drive Customer Excellence – Join the Toyota Croydon Aftersales Team as a Service Advisor! We are growing our team and looking for an enthusiastic Service Advisor to deliver exceptional customer experiences while maximising upsell opportunities. With full manufacturer training and a supportive team, this is a great opportunity to develop your career with a leading automotive brand.

Responsibilities

• Engage with customers in person and over the phone to discuss their service and MOT needs


• Book appointments from the lead qualification team


• Recommend suitable maintenance and repair solutions based on customer needs and budget


• Clearly explain work required, associated costs, and timeframes


• Maintain regular contact with customers and keep them informed on progress


• Provide a professional, honest, and transparent aftersales experience


• Upsell additional services and plans where appropriate


• Meet individual and team targets across upsells and customer satisfaction

Qualifications

• Experience as a Service Advisor or in a similar customer-facing automotive role


• Excellent communication and interpersonal skills


• Sales-driven mindset with a strong focus on customer satisfaction


• Organised, professional, and calm under pressure


• Able to work efficiently in a fast-paced environment


• A full UK driving licence is essential

Why Join Jemca

At Toyota Croydon, part of Jemca Car Group, you'll be joining a customer-focused team within one of the UK's most established Toyota and Lexus dealership groups. With ongoing support, internal development, and strong brand backing, this is a workplace where you can truly thrive.

Your Benefits

• Earnings & Progression
  
  
  
  • £28,000 basic salary + OTE up to £40,000 per annum
  
  
  • Uncapped upsell commission
  
  
  • Team bonus scheme
  
  
  • Guaranteed bonus while on holiday and training
  
  
  • Career development across 11 Toyota and Lexus dealerships
  
  
  • Full manufacturer training and support
  
  
  
  


• Car & Lifestyle Perks
  
  
  
  • Vehicle Purchase & Servicing Discounts - For you and your family
  
  
  • Perkbox Membership - Access major retailer discounts, wellness tools & monthly treats
  
  
  
  


• Health & Wellbeing
  
  
  
  • Virtual GP - 24/7 health consultations and mental wellbeing support
  
  
  • Life Assurance & Long-Term Illness Cover
  
  
  • Free Eye Tests at Specsavers
  
  
  
  


• Work-Life Balance & Recognition
  
  
  
  • 6 Weeks Annual Leave (rising with service)
  
  
  • Holiday Carry-Over Option
  
  
  • Long Service Awards & Bonuses (up to £1,500)
  
  
  • Celebration Gifts - Birthdays, weddings, new arrivals
  
  
  
  


• Financial & Retirement Planning
  
  
  
  • Aviva Pension Scheme with employer contributions
  
  
  • Employee Assistance Programme - 24/7 support for health, finance, legal, and emotional matters
  
  
  
  

About Us

Jemca Car Group is a leading UK Toyota and Lexus retailer, operating across 11 locations with over 500 employees. We're known for delivering outstanding service, embracing innovation, and putting employee development at the heart of everything we do.

As a Service Advisor at Toyota Croydon, you'll help ensure every customer feels supported and informed, while building a rewarding long-term career with one of the industry's most reputable names.

What’s Next

If you're ready to take the next step in your aftersales career and thrive in a fast-moving, customer-driven environment - we want to hear from you. Apply now and become our next Service Advisor at Toyota Croydon.