Senior Waiter

Dunton Hot Springs; Windermere; On-site; GBP 29,000 - 32,000; Full time

Job summary

A luxury hotel establishment in Windermere is looking for a Senior Waiter to ensure exceptional guest service by efficiently managing the dining experience. Responsibilities include preparing for service, greeting guests, taking orders, and maintaining hygiene. Previous experience in a hotel dining service is preferred. The position offers a competitive salary package and various employee perks.

Benefits

Canteen

Company events

Company pension

Discounted or free food

Employee discount

Free or subsidised travel

Gym membership

On-site parking

Qualifications

• Food hygiene qualification is essential.
• Previous experience in waiting on roles within a hotel dining service is preferred.
• Strong knowledge of food safety and sanitation regulations.
• Can act as a First Aid Aider or Fire Warden.

Responsibilities

• Assists with the preparation and setup of dining service.
• Greets guests warmly and presents menus.
• Takes and delivers food and beverage orders.
• Maintains cleanliness in all dining areas.
• Collaborates with kitchen and other hotel staff for smooth operations.

Skills

Food hygiene qualification

Excellent organisational and time management skills

Attention to detail

Strong knowledge of food safety

Ability to work in a high-pressure environment

Flexibility to work various shifts

Job description

Overview

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.

Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Senior Waiter – Role

The main responsibility of our Senior Waiter is to ensure that our service runs smoothly and efficiently, providing exceptional guest experience. A Senior Waiter will assist in preparing for and serving food, maintaining cleanliness and hygiene standards and ensuring guest satisfaction throughout.

The Senior Waiter plays a crucial role in ensuring the guests have a pleasant and memorable experience, and therefore a keen eye for detail and enjoyment of working in a team-oriented environment is essential.

Responsibilities

• Assists with the preparation and setup of dining service, ensuring food items are ready for the guests.
• Greets guests warmly and professionally, presenting menus and providing information about food and menu options and dietary restrictions.
• Takes accurate food and beverage orders from guests and delivers them promptly to the kitchen.
• Monitors and replenishes food and beverage items throughout service to ensure availability and freshness.
• Maintains cleanliness and hygiene standards in all dining areas, including chairs, tables, countertops and all equipment.
• Ensures food items are properly labelled, stored and handled in accordance with health and safety regulations.
• Assists with guests’ specific requests or dietary requirements, providing suitable alternatives where possible.
• Serves dishes in a professional and gracious manner, ensuring adherence to quality and presentation standards.
• Anticipates guests\' needs and promptly responds to their requests or concerns.
• Clears and cleans tables promptly once guests have finished their meals, ensuring a clean and inviting atmosphere.
• Assists in restocking supplies and inventory management, notifying the supervisor or manager when items are running low.
• Collaborates with the kitchen and other hotel staff to ensure smooth operations and timely service.
• Assists in resolving guest complaints or concerns relating to service, escalating issues to a manager where and when appropriate.
• Maintains a positive and professional attitude while interacting with guests, colleagues and management.
• Attends team meetings and training sessions to enhance knowledge and skills related to service and wider hotel operations.
• Upholds the hotel\'s standards of guest care, ensuring guest satisfaction at all times.
• Maintains facilities, services and promotions to effectively communicate information to guests.

Qualifications

• Food hygiene qualification is essential (or at least willingness to undertake in a timely manner).
• Previous experience in waiting on roles, ideally within a hotel dining service.
• Excellent organisational and time management skills to support restaurant operations effectively.
• Attention to detail and a commitment to delivering high-quality service.
• Strong knowledge of food safety and sanitation regulations.
• Ability to work efficiently in a high-pressure, fast-paced environment.
• Flexibility to work early mornings, evenings, weekends and holidays as per the demands of the establishment.
• Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.

Additional Information

Salary: from £29,250 to £31,005

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £370 to £550 per month.

Hours: 45 hours per week.

Learn from the best.

Be part of a great team.

Work in a stunning location.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• On-site parking

Relocation assistance may be available

Staff transport provided free between staff houses and hotel