Senior Service Designer

Version 1; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A prominent tech consultancy in the UK is seeking a Service Designer to enhance their design capabilities. The successful candidate will lead multidisciplinary teams in developing user-centered services and work on significant digital transformation projects across various sectors, including education and social care. Responsibilities include simplifying complex information and defining service visions. The role offers a hybrid work model, excellent benefits including private medical coverage, and opportunities for professional growth through certifications and a profit-sharing scheme.

Benefits

Private medical insurance

Life insurance

Tech Scheme

Profit Share scheme

Pathways Career Development Quarterly

Qualifications

• Experience with the GOV.UK Service Standard is desirable but not essential.
• Ability to work in ambiguity and help teams find direction.
• Experience working in multidisciplinary teams.

Responsibilities

• Shape end-to-end services in collaboration with multidisciplinary teams.
• Lead workshops and define structures for effective services.
• Work on high-profile digital transformation projects.

Skills

Simplifying complexity

Workshop planning and leading

Understanding accessibility and inclusion

Excellent communication skills

Performance data interpretation

Navigating difficult conversations

Experience in agile teams

Tools

Miro

Lucid

Figma

Job description

We're looking for a strategicībā, systems‑minded Service Designer to join our growing design capability. You’ll work at the heart of multidisciplinary teams to shape end‑to‑end services that are accessible, efficient, and centred around real user needs.

Service Designers at V1 work across the full service lifecycle, from discovery through to live. You’ll lead on mapping current and future states, aligning digital delivery with policy and operational realities, and helping clients make confident, evidence‑based decisions.

You’ll collaborate closely with content designers, interaction designers, product managers, user researchers, business analysts and technical leads. You’ll help shape service visions, facilitate workshops, and define the structures, processes and journeys that underpin great services.

Typical projects

You will work on a range of high‑profile digital transformation projects, which could be in a range of sectors including education, training, social care or the criminal justice system. Examples of the projects you could be working on include developing new services to:

• Enable people in prison to receive better and more tailored education and training.
• Help local authorities carry out skills assessments on social workers.
• Share sensitive information about children between multiple agencies.
• Support teachers with their professional development.
• Support vulnerable families.
• Reducing administrative burden of schools and teachers
• Supporting teachers enhance their skills and career development to ensure children get excellent teaching standards
• Ensuring the Teaching Regulation Agency handles teacher data safely and accurately

Qualifications

We’re particularly interested in people who:

• Can simplify complexity—cutting through noise to make services usable, scalable, and understandable for teams and users
• Are comfortable working in ambiguity and helping teams find direction
• Can plan and lead workshops and navigate, manage and influence diverse stakeholders
• Understand and design for accessibility and inclusion across channels and touchpoints
• Can define the service vision and unite a team around it
• Feel confident pitching the value of service design to colleagues, clients and stakeholders—including those unfamiliar with it
• Have excellent communication skills, able to adapt information to different audiences and mediums
• Can build a strong evidence base-Abhar to support design decisions—and clearly explain or defend those decisions when challenged
• Can interpret performance data to make design decisions and inform success metrics to effectively valuate success and impact
• Think beyond the immediate problem to design services that are sustainable, strategic and future‑proof
• Visualise complex systems clearly through service blueprints, journey maps or ecosystem diagrams (to name a few) and adapt the output to the audience learning preferences
• Are skilled at navigating difficult conversations, helping teams find common ground, and knowing when to escape issues constructively
• Work with clients, not just for them—co‑creating solutions as one team, and building trusted, respectful partnerships
• Have experience working in agile, multidisciplinary teams
• Are confident with tools like Miro and Lucid with basic level callbacks of Figma
• Understand and can effectively use design‑thinking, systems thinking and co-­design techniques to help guide teams and make decisions
• Have experience working to the GOV.UK Service Standard or within the public sector is desirable but not essential

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their well‑being, professional growth, and financial stability.

One of our standout advantages is the ability to work with a hybrid schedule along with business travel, allowing our employees to strike a balance between work and life. We also offer a range of tech‑related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology.

We prioritise the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivised certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat.

Our employee‑designed Profit Share scheme divides a portion of our company’s profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a programme designed to support professional growth.

Ashley Smith – Talent Acquisition Capability Partner