Senior Retail Banking Firm Supervisor

Financial Conduct Authority; Leeds; Hybrid; GBP 52,000 - 62,000; Full time

Job summary

A leading financial regulator in the UK is hiring a Senior Retail Banking Firm Supervisor to oversee retail banking firms and ensure compliance. This role requires strong regulatory experience and stakeholder management abilities to improve customer outcomes. Successful candidates will collaborate across teams and use data insights to enhance decision-making. Enjoy benefits like 25 days of annual leave, a hybrid work model, and a non-contributory pension scheme.

Benefits

25 days annual leave plus bank holidays

Hybrid model with up to 60% remote work

Non-contributory pension (8–12%)

Qualifications

• Prior experience regulating or working with financial services firms.
• Proven experience in stakeholder relationships.
• Experience in analytical roles for decision-making.

Responsibilities

• Engage with firm management on culture and governance.
• Analyse firm models and identify key risks.
• Contribute to supervisory strategies.

Skills

Regulatory experience

Stakeholder management

Analytical skills

Job description

Senior Retail Banking Firm Supervisor

Division: Supervision, Policy & Competition

Department: Market Interventions – Retail Banking

• Salary: National (Edinburgh and Leeds) ranging from £52,400 to £61,800 and London from £57,700 to £68,000 (salary offered will be based on skills and experience)
• This role is graded as: Senior Associate - Regulatory
• Your recruitment contact is Tahir Khan via [e-mail]. Applications must be submitted through our online portal. Applications sent via social media or email will not be accepted.
• We are recruiting for 2 Senior Associate positions within retail banking.

About the FCA and team

We regulate financial services firms in the UK, to keep financial markets fair, thriving and effective. By joining us, you’ll play a key part in protecting consumers, driving economic growth, and shaping the future of UK finance services.

SPC oversees firms and individuals (supervision), creates and reviews the rules by which they operate (policy) and identifies and remedies ineffective competition in markets (competition). The Retail Banking Directorate oversees supervision and policy for UK retail banking and mortgages, driving better outcomes for consumers including those with vulnerabilities - through firm-specific, sector-wide, and event-driven work, with a strong focus on fairness, affordability, and consumer protection.

Role responsibilities

We are recruiting for 2 positions in the department; the first is in a team responsible for a portfolio of retail banking firms, while the second sits within a team responsible for supervising two large banks. Please indicate in your application whether you are willing to be considered for both vacancies, and whether you have a preference.

• Influence senior leaders by engaging with firm management on culture, governance, and systems, driving better customer outcomes and stronger organisational integrity
• Assess business strategies by analysing firm models and identifying key risks, solving complex problems to protect consumers and markets
• Shape regulatory approaches by contributing to supervisory strategies, ensuring effective interventions that reduce harm and maintain trust
• Leverage data insights by spotting trends and anomalies, providing actionable intelligence that strengthens decision-making and industry oversight
• Build collaborative networks by working with internal teams and external stakeholders, fostering alignment and shared success across the financial ecosystem
• Champion continuous improvement by recommending process enhancements and supporting colleagues, helping the division stay agile and proactive in addressing sector-wide risks

Skills Required

Minimum

• Prior experience regulating or working with regulated financial services firms on one of the FCA retail banking priorities: consumer duty, financial crime, fraud, operational resilience
• Proven experience in building and maintaining relationships with senior management and stakeholders internally and externally
• Prior experience working in an analytical role to reach sound judgements quickly and clearly from a broad and varied range of information

Essential

• The ability to act on your own initiative to make informed and timely decisions, cutting through complexity, identifying the key issues and escalating issues appropriately
• Present yourself and the FCA in a professional and credible manner, with strong oral and presentation skills
• Experience of successful teamwork, working with others to deliver outcomes and achieve tasks, proactively offer your support to colleagues
• Proven ability to balance and manage competing priorities, with factors often outside of your control with minimal oversight
• Willingness to learn and develop yourself and others, taking on new responsibilities and adopting a flexible and pragmatic approach to your work

Benefits

• 25 days annual leave plus bank holidays
• Hybrid model with up to 60% remote work
• Non-contributory pension (8–12% depending on age) and life assurance at eight times your salary
• Private healthcare with Bupa, income protection, and 24/7 Employee Assistance
• 35 hours of paid volunteering annually
• A flexible benefits scheme designed around your lifestyle

For a full list of our benefits, and our recruitment process as a whole visit our benefits page.

Our Values & Culture

Our colleagues are the key to our success as a regulator. We are committed to fostering a diverse and inclusive culture: one that’s free from discrimination and bias, celebrates difference, and supports colleagues to deliver at their best. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

If you require any adjustments due to a disability or condition, your recruiter is here to help - reach out for tailored support.

We welcome diverse working styles and aim to find flexible solutions that suit both the role and individual needs, including options like part-time and job sharing where applicable.

Disability Confident: Our Hiring Approach

We’re proud to be a Disability Confident Employer, and therefore, people or individuals with disabilities and long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process. In cases of high application volumes we may progress applicants whose experience most closely matches the role’s key requirements.

Useful Information and Timeline

• Job advert close: Wednesday 21st January at 11:59pm
• CV Review/Shortlist: 23rd January
• Case Study Assessment: w/c 2nd February
• Interview: w/c 9th February
• Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.