Senior Product Manager London, UK

GoCardless; Greater London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A global bank payment company in the UK is looking for a Product Manager to develop the Instant Bank Payments Product. In this role, you will collaborate with commercial teams and regulatory bodies, focusing on product strategy and customer engagement. The ideal candidate should have experience in launching new features and possess exceptional communication skills. This is an exciting opportunity to work at the forefront of payment innovations and contribute to a company recognized for its product management excellence.

Benefits

Wellbeing support

Work Away Scheme

Hybrid Working

Equity sharing

Tailored parental leave

Generous time off policy

Qualifications

• Ability to work in a fast-paced environment and manage senior stakeholders.
• Experience in launching new features and scaling them commercially.
• Proven ability to innovate and solve customer problems.

Responsibilities

• Develop our Instant Bank Payments Product utilizing Open Banking.
• Collaborate with commercial teams to sell new features.
• Engage with regulatory teams to influence Open Banking development.

Skills

Product strategy

Customer engagement

Communication

Job description

GoCardless is a global bank payment company. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect and send payments through direct debit, real-time payments and open banking.

GoCardless processes US$130bn+ of payments annually, across 30+ countries; helping customers collect and send both recurring and one-off payments, without the chasing, stress or expensive fees. We use AI-powered solutions to improve payment success and reduce fraud. And, with open banking connectivity to over 2,500 banks, we help our customers make faster, more informed decisions.

We are headquartered in the UK with offices in London and Leeds, and additional locations in Australia, France, Ireland, Latvia, Portugal and the United States.

At GoCardless, we're all about supporting you! We're committed to making our hiring process inclusive and accessible. If you need extra support or adjustments, reach out to your Talent Partner - we're here to help!

And remember: we don't expect you to meet every single requirement. If you're excited by this role, we encourage you to apply!

We believe world-class Product Management is crucial to the continued success of our product and company. As a result, we've created an environment that ensures our Product Managers have the opportunity to constantly learn, are empowered to take calculated risks, and contribute to developing best practices that other companies emulate. Our goal is to be widely regarded as one of the best Product Management organisations.

Our Product team is focused on three areas:

Shaping the future of the product: As a product-led organisation, having a clear and well thought through product strategy is critical to our business. Product Managers work together to create this strategy, and are empowered to bring it to life with their teams.

Prioritising which problems to solve and why: We take a data-led approach to figuring out what problems we should solve and with what priority. We give our Product Managers the space to pose the right questions and empower them to make great decisions.

Delivering to solve these problems: We believe in a collaborative partnership where the Product team focuses on outcomes, while Engineering and Design focus on how we get there. Product's main role in execution is to guide teams to stay on track to deliver the optimal product impact.

The role

You will be responsible for developing our Instant Bank Payments Product, our flagship set of features utilizing Open Banking technology to facilitate real-time payments. Instant Bank Payments (IBP) and Open Banking represent the future of GoCardless. Over time, you will play a critical role in defining the future of GoCardless.

In the near term, you will help develop our existing features and drive their commercial performance. This includes:

• Defining propositions and features based on a deep understanding of customer needs.
• Collaborating closely with commercial teams to position and sell new features in a dynamic and fast-paced environment, as well as support key deals.
• Working with both internal and external risk and regulatory teams to represent our and our customers' interests, and influence the future development of the Open Banking ecosystem.

Instant Bank Payments have been a high-growth area for the company and are a key part of our company strategy. Open Banking has allowed GoCardless to solve new problems for our customers and expand our footprint into previously unserved customer segments. This also means high senior stakeholder engagement, making effective communication to various audiences a critical skill.

What excites you

• Cutting-edge developments in the payments industry.
• A role that balances high customer and commercial exposure with deep product and technical responsibilities.
• Innovating and imagining new ways to solve customer problems.
• High-profile areas and the opportunity to present to a wide range of internal and external audiences.
• Working directly with customers, ranging from global big tech to sole traders, and helping them maximize new developments in payments.

What excites us

• Incredible Range: You are equally comfortable debating policy and regulation clauses as with UX and technical details, as well as pitching and positioning to merchants.
• Proven ability to set the future direction of products in critical strategic areas.
• Proven ability to launch new features to market and scale them commercially to achieve stretch targets.
• Commercially minded, able to close deals, and educate and enable others.
• Exceptional communication with all audiences, ranging from executives to merchants, regulators, and industry bodies.
• Bonus for: Prior experience working in payments or Open Banking.

The Good Stuff!

• Wellbeing: Dedicated support and medical cover to keep you healthy.
• Work Away Scheme: Work from anywhere for up to 90 days in any 12-month period.
• Hybrid Working: Our hybrid model offers flexibility, with in-office days determined by your team.
• Equity: All permanently employed GeeCees get equity to share in our success.
• Parental leave: Tailored leave to support your life's great adventure.
• Time off:Annual holiday leave based on your location, supplemented by 3 volunteer days and 4 wellness days.

Life at GoCardless

We're an organisation defined by ourvalues ; We start with why before we begin any project, to ensure it's aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We're building the payment network of the future, and to achieve our goal, we need a diverse team with a range of perspectives and experiences. As of July 2024, here's where we stand:

• 45% identify as women
• 23% identify as Black, Asian, Mixed, or Other
• 10% identify as LGBTQIA+
• 9% identify as neurodiverse
• 2% identify as disabled

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latestD&I Report

Sustainability at GoCardless

We're committed to reducing ourenvironmental impact and leaving a sustainable world for future generations. As co-founders of the Tech Zero coalition , we're working towards a climate-positive future. Check out our sustainability action plan here.

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