Senior Product Manager

JR United Kingdom; Norwich; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology company in Norwich is looking for a professional to lead customer conversations and collaborate on requirements in the AdTech/MarTech sector. The ideal candidate will have several years of relevant experience and strong skills in strategic communication and user empathy. This role promises dynamic challenges in shaping how brands connect with their customers.

Qualifications

• Several years experience in AdTech / MarTech is required.
• Ability to translate complex ideas into actionable items.
• Experience working with marketing tech stacks and analytics platforms.

Responsibilities

• Lead customer conversations and requirements-gathering.
• Collaborate with teams for feedback and insights.
• Conduct research initiatives and analyze usage data.

Skills

Experience in AdTech / MarTech

Strong communication skills

User empathy

Job description

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Please note, you will need several years experience in AdTech / MarTech.

This business redefines how brands connect with their customers. Their platform gives brands the flexibility to build and manage a personalised customer experiences across every channel. Designed to work effortlessly with existing tools and teams, it enables fast deployment and easy scaling.

About the role:

• Lead and actively participate in customer conversations, including discovery sessions and requirements-gathering interviews.
• Collaborate cross-functionally with various teams to consolidate feedback and surface actionable insights.
• Conduct or oversee research initiatives, including surveys, usage data analysis, and competitive benchmarking.
• Identify market trends, product gaps, and opportunities for innovation.
• Close the feedback loop with customers, ensuring solutions address original pain points and expectations are clearly managed.
• Partner with Engineering to assess feasibility, scope, and technical considerations.
• Collaborate with UX/UI designers to ensure customer workflows are reflected in intuitive and user-friendly designs.

About you:

• Several years experience in AdTech / MarTech (**this is a non-negotiable**), with a solid grasp of marketing tech stacks, digital workflows, and analytics platforms.
• Comfortable running high-level strategy chats with execs and diving into detailed discovery sessions with end users.
• Able to break down complex ideas into clear, useful documents and presentations that drive action.
• Strong at turning vague requirements into structured, testable goals that make sense for the business.
• Well-versed in how different business models work, what drives revenue, and how to show real ROI.
• Big on user empathy - always focused on understanding pain points and advocating for the best possible experience.