Senior Operations Engineer, Cloud Services

jobs.jerseyeveningpost.com-job boards; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A cloud services provider seeks a skilled Senior Operations Engineer in the UK to lead operational support for technologies hosting cloud services. The role emphasizes IT infrastructure knowledge, customer service, and problem-solving skills. Candidates should possess relevant associate-level qualifications and have a collaborative spirit. The company values personal development and innovation in a supportive environment.

Benefits

Collaborative culture

Opportunity for personal development

Engaging projects

Qualifications

• Minimum of 3 years' experience in an administrative or engineering role.
• Proficiency in backup and replication technologies.
• Familiarity with ITIL, ISO27001, and PCI-DSS standards preferred.

Responsibilities

• Lead and manage VMware infrastructures.
• Oversee security operations and compliance.
• Provide consultancy for cloud service onboarding.

Skills

IT infrastructure knowledge

Customer service skills

Problem-solving skills

Time management

Education

Associate-level qualifications (CCNA, VCA)

Tools

VMware vCloud

Linux

SQL

Job description

Our client is seeking a skilled Senior Operations Engineer to join their dynamic Cloud Services team in either Guernsey, Jersey, or the Isle of Man. This is a full-time position with a contract length as needed, working 37.5 hours per week. The successful candidate will take the lead in providing operational support for the hardware and software technologies that host cloud services. In this role, the individual will be responsible for ensuring an exceptional customer experience by managing communications, resolving incidents, handling customer requests, and implementing service improvements. Additionally, the Senior Operations Engineer will maintain compliance with vendor solution releases and address identified security threats. The client values individuals passionate about innovative technologies and offers global opportunities for personal development in a supportive team environment.

Job Duties

• Lead the administration, management, and third-level support of VMware vCloud, vCenter, vSphere, storage, and associated technologies.
• Manage technologies including Linux, Windows, SQL, and other supporting infrastructures.
• Oversee VMware NSX and physical networking operations.
• Ensure the security of systems through effective management of firewalls and other security devices.
• Conduct root cause analysis and resolution of complex technical issues.
• Provide professional consultancy surrounding infrastructure technologies, particularly in cloud service onboarding.
• Create and manage third-party support cases with appropriate criticalities.
• Contribute proactively to continuous service improvements with innovative ideas and suggestions.
• Mentor and guide team members in their areas of expertise.
• Draft documentation for systems, services, and technologies, including procedures.
• Effectively prioritise and manage tasks while balancing stakeholder expectations and project commitments.
• Maintain and strengthen relationships with staff and partners to enhance customer value.
• Liaise with customers and prospects to design virtual infrastructures, networks, and backup/DR strategies.

Job Requirements

• Strong knowledge and experience in IT infrastructure, including hardware, operating systems, storage, virtualisation, virtual desktops, and security systems.
• Proficiency in backup and replication technologies, along with experience in Microsoft AD and DNS.
• Multiple associate-level qualifications such as CCNA, VCA, or equivalent experience; working towards professional-level qualifications such as VCP or CCNP is advantageous.
• Proven record of providing professional customer service and effective communication.
• Demonstrated initiative and independent problem-solving skills.
• High accuracy levels with excellent time management and organisational abilities.
• Experience in customer relationship management and handling difficult situations successfully.
• A minimum of 3 years' experience in an administrative or engineering role, preferably within a service provider environment.
• Familiarity with ITIL, ISO27001, and PCI-DSS standards is preferred.

What You\'ll Love

Our client fosters a collaborative culture that prioritises teamwork, customer satisfaction, reliability, and a passion for technology and learning. They are committed to community and sustainability, creating an environment where you can thrive both personally and professionally. Joining this team means being part of a forward-thinking organisation dedicated to innovation and excellence in cloud services. You will be empowered to grow your career while contributing to exciting projects that shape the future of technology.

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