Senior Operational Leader (SEO) West & South Yorkshire

Department for Work and Pensions (DWP); Bradford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A UK government department seeks a Senior Operational Leader to oversee front-line operations in Bradford. The successful candidate will demonstrate exceptional leadership skills, drive team performance, and cultivate strategic relationships. This role is critical in delivering quality customer service and fostering an inclusive environment. Candidates must be prepared for office-based work without hybrid options.

Qualifications

• Extensive experience in an operational environment with leadership responsibilities.
• Ability to monitor and drive performance in teams.
• Experience in building strategic relationships.

Responsibilities

• Monitor and drive performance in teams.
• Lead, coach, and empower teams to succeed.
• Build and maintain strong strategic relationships.

Skills

Strong leadership skills

Organisational skills

Interpersonal skills

Decision-making

Performance driving

Job description

Overview

As part of the Department for Work and Pensions (DWP) Operational Delivery, you will be at the heart of front line operations helping to change peoples lives in our communities from the 20 million plus customer base. DWP is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. We help people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service, and our challenge is bigger than ever.

DWP are looking to fill Senior Operational Leader roles within West & South Yorkshire Districts. These are key roles and we welcome applications from people with strong leadership skills who are energetic and enthusiastic, to deliver exceptional customer service, with quality outcomes for our customers. You will be able to make sound decisions, drive performance, work collaboratively and lead others. A focus on building collaborative working relationships with internal and external stakeholders, partners and organisations to deliver excellent service. Through role modelling positive behaviour and ways of working, you will help DWP continue to be an inclusive place where people can be their best.

Responsibilities and expectations

Senior Operational Leader roles require strong leadership skills in an operational environment. You will:

• monitor and drive performance,
• lead, coach and empower teams,
• build and maintain strong strategic relationships and make sound decisions,
• demonstrate visible leadership, engage with and communicate key messages, and implement corporate change,
• demonstrate excellent organisational and interpersonal skills in a fast-paced environment.

We value role modelling positive behaviour and collaborative ways of working, and aim to maintain an inclusive workplace where people can be their best.

Additional information

• Please see the candidate pack for additional information about the job roles: Customer Service Leader, Senior Employer & Partnership Manager, Senior Business Support Manager.
• All posts cover multiple offices and involve extensive travel across each District, with occasional travel across West & South Yorkshire Group.
• All roles are office based and front facing. Hybrid working will not be considered at this time.
• Successful candidates will be posted to a specific role and may express a preference as part of the selection process, though final decisions depend on business need and candidate skills and development needs.
• Standard promotion rules apply; successful candidates will be placed on the pay scale and terms and conditions of DWP.

Disability Confident

About Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .