Senior Manager of Operations - Medical Devices

Newton Colmore Consulting Ltd; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading medical device innovator in the UK is seeking a dynamic Senior Manager of Operations to oversee end-to-end operational performance across manufacturing, customer support, and supply chain. You will drive operational strategies to ensure seamless delivery of high-quality medical devices globally. The ideal candidate possesses significant leadership experience in the medical devices sector and is passionate about improving patient outcomes. This position offers a competitive compensation package and opportunities for career progression in a collaborative environment.

Benefits

Competitive compensation and benefits package

Opportunity to shape operational strategy

Collaborative culture focused on innovation

Career progression opportunities

Qualifications

• Significant leadership experience within the Medical Devices sector is essential.
• Proven track record in manufacturing operations within a regulated environment.
• Strong background in customer support and service operations.

Responsibilities

• Lead day-to-day operations across manufacturing and customer support.
• Develop and execute operational strategies that support growth.
• Champion customer support excellence, ensuring timely resolution.

Skills

Leadership experience in Medical Devices

Manufacturing operations

Customer support expertise

Supply chain project management

Regulatory and quality requirements understanding

Communication skills

Stakeholder management

Ability to thrive in fast-paced environment

Education

Bachelor’s degree in Engineering, Life Sciences, Operations Management or related field

Advanced degree preferred

Job description

Senior Manager of Operations – Medical Devices

A leading medical device innovator is seeking a dynamic Senior Manager of Operations to oversee end‑to‑end operational performance across manufacturing, customer support, supply chain project management, and regulatory & quality functions. This is a pivotal leadership role within a fast‑growing organisation committed to improving patient outcomes through cutting‑edge technology and world‑class operational excellence.

The Senior Manager of Operations will drive operational strategy, optimise cross‑functional processes, and ensure seamless delivery of high‑quality medical devices to customers worldwide. This position requires a proven leader with deep experience in regulated medical device environments and a passion for building scalable, compliant, customer‑centric operations.

Key Responsibilities Include

• Lead day‑to‑day operations across manufacturing, customer support, supply chain, and quality/regulatory functions.
• Develop and execute operational strategies that support growth, efficiency, and compliance.
• Oversee manufacturing performance, including throughput, cost control, and continuous improvement initiatives.
• Manage supply chain project activities, ensuring robust planning, supplier performance, and risk mitigation.
• Champion customer support excellence, ensuring timely resolution, service quality, and customer satisfaction.
• Maintain full compliance with FDA, ISO 13485, and other relevant regulatory and quality standards.
• Collaborate with R&D, Quality, and Commercial teams to support new product introductions and lifecycle management.
• Lead, mentor, and develop high‑performing teams across multiple operational disciplines.
• Drive data‑driven decision‑making and operational reporting to senior leadership.

Required Experience & Qualifications

• Significant leadership experience within the Medical Devices sector (essential).
• Proven track record in manufacturing operations within a regulated environment.
• Strong background in customer support and service operations.
• Demonstrated expertise in supply chain project management, including supplier management and cross‑functional coordination.
• Deep understanding of regulatory and quality requirements (FDA, ISO 13485, QMS).
• Bachelor’s degree in Engineering, Life Sciences, Operations Management, or related field; advanced degree preferred.
• Exceptional communication, leadership, and stakeholder‑management skills.
• Ability to thrive in a fast‑paced, high‑growth environment.

What’s on Offer

• Competitive compensation and benefits package.
• Opportunity to shape operational strategy within a high‑impact medical device organisation.
• A collaborative culture focused on innovation, quality, and continuous improvement.
• Career progression within a growing and mission‑driven company.

To explore this opportunity further, contact Andrew Welsh, Director of Medical Devices, Biotech and DeepTech Recruitment at Newton Colmore, on [phone]. Alternatively, submit your CV and a member of our team will be in touch to discuss next steps.