Senior Manager, eCommerce

Carnival; Southampton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading cruise line company in Southampton is seeking a Senior Manager, E-Commerce to drive online sales and lead a high-performing team. Responsibilities include enhancing the customer experience, managing product launches, and implementing innovative commercial strategies. The ideal candidate will have extensive experience in e-commerce, digital merchandising, and a strong understanding of user experience concepts. This full-time role offers hybrid working options and a comprehensive benefits package.

Benefits

Employee Discounted Cruising

Annual bonus

Comprehensive healthcare benefits

Minimum 25 days leave

Extensive learning and development opportunities

Employee-led networks

Life Assurance

Pension scheme

Qualifications

• Experience in cross-sell and upsell of ancillaries.
• Working across global markets online.
• Knowledge of UX/CRO concepts and best practices.
• Experience in forecasting and performance analysis.
• Strong digital merchandising understanding.
• Ability to plan and implement digital strategies.

Responsibilities

• Deliver commercial digital revenue targets.
• Lead the commercial strategy for online bundling.
• Manage the launch of new products and campaigns.
• Collaborate with partners to optimise site traffic.

Job description

Overview

Carnival UK is in search of a Senior Manager, E-Commerce, who is crucial in supporting our commercial ambition to drive more sales online for P&O Cruises and Cunard, and nurturing a high-performing team. Your responsibilities will include:

Responsibilities

• Deliver commercial digital revenue targets by improving merchandising and customer experience through the booking journey.
• Lead and deliver the commercial strategy for bundling, cross-sell and upsell of ancillaries online and via a future app, including innovative ideas and solutions to meet revenue goals.
• Manage the launch of new products, brand campaigns, and promotions, ensuring coordination across digital teams and with the P&O Cruises and Cunard sales and marketing teams.
• Collaborate with internal and external partners to optimise site traffic, media performance, and guest experience.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.

Requirements: Your Expertise and Leadership

To thrive as a Senior Manager, E-Commerce, we're looking for:

• Experience in cross-sell and upsell of ancillaries, utilisation of recommendation engines and personalisation to drive performance
• Working across global markets online
• Knowledge of UX/CRO concepts and best practices.
• Experience in forecasting and performance analysis.
• Strong digital merchandising understanding including exploiting use of eCommerce tools to drive a commercial outcome.
• Ability to plan and implement digital development and commercial strategies.

About You: A Catalyst for Change

We believe that diversity enriches our team. We\'re interested in candidates who:

• Speaks up: Shares concerns and ideas, encourages team input.
• Respects & protects: Builds inclusive teams and seeks efficient, sustainable solutions.
• Improves: Promotes collaboration and drives continuous improvement.
• Empowers: Coaches others and creates an environment for people to do their best work.

Why Join Us?

Working with us is about more than a job. It\'s about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• A friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal

Ready to Lead?

If guiding a technology team to new heights excites you, we're eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney

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