Senior Manager - Digital Product Management

American Express; Burgess Hill; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading financial services firm in Burgess Hill seeks a motivated Senior Product Owner to lead the delivery of network capabilities. The role includes mentoring team members, utilizing agile methods, and collaborating with stakeholders. Ideal candidates will have a strong background in product management and excellent communication skills. The position offers competitive salaries, bonus incentives, and a flexible working model.

Benefits

Competitive base salaries

Bonus incentives

Flexible working model

Comprehensive medical benefits

Career development opportunities

Qualifications

• Relevant experience in Product Ownership/Product Management required.
• Ability to develop insights and provide recommendations for prioritization decisions.
• Experience delivering complex process and customer journey flows.

Responsibilities

• Lead envisioning, prioritization, and delivery of critical network capabilities.
• Work with product owners and technology teams to realize the product vision.
• Utilize agile tools to drive successful delivery.

Skills

Product Ownership/Product Management

Analytical approach

Agile methodology

Organizational skills

Communication skills

Problem-solving skills

Job description

Overview

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you\'ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Are you a motivated, hardworking, and passionate individual? If you want to join an engaging and fast paced product this could be the role for you. Reporting to the Director of Token Product Delivery, you will partner with business stakeholders and technologies team to envision and deliver network and enterprise priorities.

Key Responsibilities

• Act as Senior Product Owner leading the envisioning, prioritization and delivery of critical network capabilities
• Work with other product owners and technology teams to ensure the product vision is realized
• Listen, coach and mentor team members to consistently drive best practice and a commitment to continuous improvement
• Act as the subject matter specialist for Token Services
• Utilize agile tools and techniques to drive successful delivery, including writing features, user stories, and leading team ceremonies (refinement and planning)
• Lead and support agile delivery practices to deliver maximum value
• Partner with capability delivery and technology teams to develop, integrate, test and release often complex capabilities across multiple applications
• Build proposals for future product enhancements, creating business cases that outline pros / cons, weighs costs, and quantifies efficiencies of specific enhancements

Minimum Qualifications

• Relevant experience in Product Ownership/Product Management
• Thrive in taking an analytical approach with an ability to develop insights and provide recommendations for prioritization decisions
• Strong Agile and Scrum methodology experience
• Superior organizational skills and the ability to autonomously manage several initiatives at once and drive results in a fast paced, multi-partner environment with constant change
• Experience in working with capability delivery teams on prioritization and defining requirements, then operationalizing and launching product enhancements
• Exceptional communication skills with ability to engage, influence, negotiate and inspire partners and stakeholders at all levels
• Strong analytical skills with the ability to clearly articulate complexities
• Strong thought leadership and problem-solving skills
• Experience in delivering complex process and customer journey flows

Employment eligibility to work with American Express in the UK required as the company will not pursue visa sponsorship for these positions.

Benefits

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.