Senior Lifeguard

Serco Limited; Oswestry; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading leisure management company is seeking a Senior Lifeguard for its leisure centre in Oswestry. The role involves ensuring customer safety, supervising activities, and maintaining cleanliness. Ideal candidates should possess strong swimming skills, excellent customer service abilities, and ideally hold a National Pool Lifeguard Qualification. The position offers competitive pay and various employee benefits including free leisure access and training opportunities.

Benefits

Free membership at the Centre

Discounted classes and facilities

Free safeguarding training and DBS checks

6% employer matched pension contribution

25 days annual leave

Life assurance up to 2x base salary

Qualifications

• Strong swimming skills and safety-conscious attitude.
• Excellent customer service skills and ability to engage with customers in a leisure or other customer-facing environment.
• Ability to work under pressure and handle pressurised situations.

Responsibilities

• Provide excellent customer service and interact with customers across all ages and backgrounds.
• Supervise activities, maintain high standards of cleanliness in the pool area, and ensure the safe handling and setup of pool equipment.
• Support the duty manager and, in their absence, help manage the facility and operations.

Skills

Strong swimming skills

Excellent customer service skills

Ability to engage with customers

Education

National Pool Lifeguard Qualification or equivalent

Job description

Overview

Location: Oswestry Leisure Centre SY11 4QB

Full Time: 37 hours per week (there are a range of hours available)

Working hours: A mixture of early, late and weekend shifts

Salary: £23,672.40 per annum + excellent benefits

Here at Shropshire Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Senior Lifeguard to join our leisure centres in a range of contracted hours.

As the Senior Lifeguard, the purpose of the role will be to work within the centre whilst ensuring customer safety and high standards of service and customer care. You will be reporting to the duty manager and in the duty manager's absence, the successful candidate will be managing the facility and ensure all activities are delivered to a high standard.

Furthermore, you will be involved in supervising specific activities, maintaining high standards of cleanliness, and working on the safe handling and set up of equipment.

Without you there can't be any pool activity. But you won't be working alone. Our leisure centre has a close knit and supportive team, all working towards providing an inclusive leisure hub for the entire community. You will also receive fantastic training and development opportunities and benefits including free leisure access and other various discounts.

Serco manages these facilities on a day-to-day basis on behalf of the Trust.

Responsibilities

• Provide excellent customer service and interact with customers across all ages and backgrounds.
• Supervise activities, maintain high standards of cleanliness in the pool area, and ensure the safe handling and setup of pool equipment.
• Assist in delivering activities to a high standard and, when required, support safety and rescue as a lifeguard.
• Support the duty manager and, in their absence, help manage the facility and operations.

Qualifications and requirements

• Strong swimming skills and safety-conscious attitude.
• Excellent customer service skills and ability to engage with customers in a leisure or other customer-facing environment.
• Desirable: National Pool Lifeguard Qualification (Royal Life Saving Society) or equivalent.
• Ability to work under pressure and handle pressurised situations.

What we offer

• Free membership at the Centre, plus heavily discounted use of classes and facilities.
• Free safeguarding training and DBS checks
• Excellent development and training opportunities with our in-house Aquatic Training Academy
• 6% employer matched pension contribution
• 25 days annual leave (Pro rata for part time) + Public Holidays
• Life assurance up to 2x base salary
• For all Leisure benefits please see Employee Benefits (moreleisure.com)