Senior IT Support Engineer

Nextech; Scotland; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading law firm in Edinburgh is seeking an IT Support Engineer to deliver onsite and remote technical support across various locations. This role requires 3+ years of IT support experience, strong troubleshooting abilities, and excellent customer service skills. The ideal candidate will ensure system functionality and user productivity while managing travel across multiple sites.

Qualifications

• 3+ years' experience in a relevant IT support role.
• Hands-on experience with Windows environments and end-user support.
• Full, clean UK driver's licence.

Responsibilities

• Providing in-person and remote technical support.
• Diagnosing and resolving hardware and software issues.
• Installing and maintaining desktop and networking equipment.
• Managing Active Directory and user accounts.

Skills

Customer service

Troubleshooting

Communication skills

Windows environments

Active Directory

Education

IT-related qualification (degree level preferred)

Tools

Microsoft certifications

Job description

Overview

IT Support Engineer – Location: Edinburgh | Salary: £28,000 - £33,000 per annum (DOE)

We're recruiting a Senior Helpdesk Analyst to provide onsite and remote technical support across multiple office locations across the central belt. This is a fantastic opportunity to join an industry leading Law Firm.

This role offers the opportunity to work in a busy, professional services environment where you'll play a key part in keeping systems running smoothly, ensuring excellent customer service, and helping users remain productive.

Travel to other sites required: Glasgow, Stirling and Newcastle.

The Role

• Providing in-person and remote technical support, ensuring a positive user experience.
• Diagnosing and resolving hardware, software, and escalated technical issues.
• Installing, configuring, and maintaining desktop and networking equipment.
• Managing Active Directory, user accounts, and permissions.
• Documenting incidents and resolutions clearly and accurately.
• Travelling regularly to offices across Newcastle, Glasgow, Edinburgh, and Stirling.

Requirements

• 3+ years' experience in a relevant IT support role
• Excellent customer service and communication skills.
• Strong troubleshooting and root cause analysis abilities.
• Hands-on experience with Windows environments and end-user support.
• Qualification in an IT-related discipline (degree level preferred).
• Full, clean UK driver's licence.

Desirable

• ITIL qualification or familiarity with ITIL practices.
• Industry certifications in Microsoft or related technologies.
• Experience working in the professional services industry.

If you're a confident, proactive IT professional who thrives on solving problems and delivering excellent service, please APPLY ASAP.