Senior Intervention Specialist Third Party Claims

Zego; Halifax; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading insurance provider in Halifax is looking for a Senior Intervention Specialist. This role requires someone with strong leadership and commercial skills to manage complex intervention cases and guide colleagues. You will work with customers and partners to improve intervention processes and achieve excellent outcomes. Attractive benefits and a hybrid work environment are included.

Benefits

Market-competitive salary

Private medical insurance

Company share options

Generous holiday allowance

Wellbeing benefits

Qualifications

• Extensive knowledge of Zego’s claims handling processes.
• Proven track record in commercial and customer-focused results.
• Experience guiding and supporting team members.

Responsibilities

• Build relationships with customers, explaining service benefits.
• Work with third-party partners driving business growth.
• Handle intervention cases to achieve best outcomes.
• Spot improvement opportunities in intervention management.

Skills

Strong knowledge of intervention processes

Background in Sales, Customer Service or Claims

Natural leader

Commercial awareness

Thrives in KPI-driven environments

Job description

About Zego

At Zego we understand that traditional motor insurance holds good drivers back. Its too complicated too expensive and it doesnt reflect how well you actually. Since 2016 we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers our customers are the driving force behind everything we do. Weve sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Posts Claims & Fraud Awards. And were only just getting started.

Purpose of the role

We’re looking for a driven and commercially minded Senior Intervention Specialist to join our In‑House Intervention team. You’ll combine deep technical expertise with strong leadership skills to deliver the best outcomes for customers and the business. You’ll take ownership of complex intervention cases, guide and coach colleagues and play a key role in shaping how we manage intervention at scale.

What you’ll be working on

• You’ll drive opportunities for Zego by building relationships with customers, explaining how our services work and their benefits.
• You’ll work with third‑party partners over the phone and email driving business growth.
• Take ownership of intervention cases using your expertise to achieve the best possible outcomes.
• Spot opportunities to improve how we manage intervention working with stakeholders across Claims, Fraud and Customer Operations.
• Handle objections professionally and confidently to convert opportunities into successful outcomes.
• Drive performance through data‑led decisions, always keeping sight of spend management, recovery opportunities and customer experience.
• Play a key role in shaping processes and setting the standard for excellence across the wider team.

What you will need to be successful

• Strong knowledge of Zego’s processes, especially in intervention, credit hire or claims handling.
• Background in a Sales, Customer Service or Claims role with a proven record of achieving commercial and customer‑focused results.
• A natural leader who is comfortable guiding others, sharing feedback and supporting people’s growth.
• Commercial awareness and a proactive mindset; not just focused on what we do but how we can do it better.
• A knack for thriving in a KPI‑driven environment and always seeking to improve.

Why it’s great to work at Zego

Zego has a truly international and inclusive team unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There are plenty of opportunities to learn and grow through ongoing training programmes and direct mentorship.

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid! Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. You’ll spend at least one day a week in our central London or Halifax office, with the flexibility to choose the day that works best for you. We cover the costs for all company‑wide events (3 per year) and also provide a separate hybrid contribution to help pay towards other travel costs. We think it’s a good mix of collaborative face‑time and flexible home‑working to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently and focus on what matters most. At Zego we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support and freedom to do it well.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance and a whole lot of wellbeing benefits. And that’s just for starters.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status or disability status. If you need any support with your application please get in touch with us.

Details

Employment Type: Full Time
Experience: Senior IC
Vacancy: 1