Senior ICT Technician: Service Delivery & Support

NHS; Bicester; On-site; GBP 38,000 - 47,000; Full time

Job summary

A healthcare service provider is looking for a technical support specialist to join their ICT Team in Bicester. The role entails managing IT incidents, providing customer support, and ensuring compliance with NHS standards. Candidates should have a Masters level degree and experience in ICT operations. Familiarity with Microsoft Purview and strong documentation skills are essential. This is a full-time, fixed-term position with a salary ranging from £38,682 to £46,580 annually.

Benefits

27 days holiday, rising to 33 days

NHS Pension Scheme

Employee Assistance Programme

Professional development opportunities

NHS discounts in over 200+ stores

Qualifications

• Experience in ICT operations at ITIL Level 2/3 within an infrastructure team.
• Knowledge of relevant information security legislation such as GDPR.
• Understanding of IT systems implementation.

Responsibilities

• Provide support for IT issues, managing incidents and service requests.
• Monitor IT systems and services to identify potential issues.
• Support implementation of changes to digital services.

Skills

Strong interpersonal skills

Problem-solving skills

Excellent documentation skills

Education

Masters level degree or equivalent experience

Tools

Microsoft Purview

Information Security frameworks (ISO 27001, NIST)

Job description

A healthcare service provider is looking for a technical support specialist to join their ICT Team in Bicester. The role entails managing IT incidents, providing customer support, and ensuring compliance with NHS standards. Candidates should have a Masters level degree and experience in ICT operations. Familiarity with Microsoft Purview and strong documentation skills are essential. This is a full-time, fixed-term position with a salary ranging from £38,682 to £46,580 annually.