Senior Family Engagement Officer

Brackenberry; Greater London; On-site; GBP 80,000 - 100,000; Part time

Job summary

A local authority partner in Hillingdon is seeking a Senior Family Engagement Officer for a 3-month contract. You will engage families at the children's centre, provide administrative support, and foster positive relationships for effective service delivery. Ideal candidates will have GCSEs including English and Maths, alongside experience in community-based environments. Strong ICT skills and excellent communication are essential. A DBS check is required for this role.

Qualifications

• Must have GCSEs or equivalent including English and Maths.
• Experience working in a busy, community-based environment is essential.
• Strong ICT skills and ability to learn new systems are required.

Responsibilities

• Engage and support families accessing children's centre services.
• Manage reception and front-of-house operations.
• Provide information and guidance to families and signpost services.

Skills

Experience in a busy, multi-agency environment

Strong ICT skills

Excellent verbal communication

Ability to build positive relationships

Knowledge of safeguarding procedures

Education

GCSEs including English and Maths

Job description

We are working closely alongside a Local Authority in Hillingdon to assist with the appointment of a Senior Family Engagement Officer on a 3-month contract likely to be extended at the client's discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £16.83 - £22.02 per hour

Summary

The Senior Family Engagement Officer will engage families at the point of entry to the service, building positive working relationships to support access to local services. The role also provides front-of-house management and administrative support within a children's centre, contributing to effective service delivery and community engagement.

Responsibilities

• Engage and support families accessing children's centre services
• Manage reception and front-of-house operations, ensuring a welcoming and safe environment
• Handle enquiries via telephone, email and face‑to‑face contact
• Provide information, advice and guidance to families and signpost to appropriate services
• Maintain and update children's centre databases, ensuring data accuracy and confidentiality
• Coordinate and administer locality programmes, including ante‑natal services

Qualification

• GCSEs (or equivalent) including English and Maths

Essentials

• Experience working in a busy, multi‑agency or community‑based environment
• Strong ICT skills with the ability to learn new systems
• Excellent verbal and written communication skills
• Ability to build positive relationships with families and professionals
• Knowledge of safeguarding procedures and child protection practices

Please note

• You should be available to work immediately or at a short notice.
• You should have right to work in U.K.
• This role requires an Enhanced DBS.

Disclaimer

Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important

We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

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