Senior Enterprise CSM — Hybrid + Equity

Jobgether; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A talent matching platform is seeking a Senior Customer Success Manager in the United Kingdom. This role focuses on building strong relationships with enterprise clients while guiding them through their customer journey. The ideal candidate will have 5-6+ years of client-facing experience and a proven track record managing strategic accounts. This position offers a hybrid working model, competitive salary, and various employee benefits, including comprehensive healthcare and performance-based incentives.

Benefits

Competitive salary with performance-based incentives

Hybrid working model

Comprehensive healthcare and wellness programs

Paid parental leave (14+ weeks)

Career development opportunities

Qualifications

• 5–6+ years of client-facing experience in a Customer Success or similar account management role.
• Proven ability to manage enterprise or strategic accounts and deliver measurable results.
• Experience implementing SaaS solutions and familiarity with CS technologies.

Responsibilities

• Build and maintain relationships with customer stakeholders as a trusted advisor.
• Guide customers in adopting solutions effectively and provide best-practice recommendations.
• Monitor adoption metrics and propose growth opportunities within assigned accounts.

Skills

Client-facing experience

Interpersonal communication skills

Strategic thinking

Problem-solving aptitude

Customer-focused mindset

Education

BA/BS degree in relevant field

Tools

Salesforce

Gainsight

Job description

A talent matching platform is seeking a Senior Customer Success Manager in the United Kingdom. This role focuses on building strong relationships with enterprise clients while guiding them through their customer journey. The ideal candidate will have 5-6+ years of client-facing experience and a proven track record managing strategic accounts. This position offers a hybrid working model, competitive salary, and various employee benefits, including comprehensive healthcare and performance-based incentives.