Senior Customer Success & Onboarding Manager (Hybrid)

RLDatix; Uxbridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading care technology provider is seeking a Customer Success & Onboarding Manager in Stockley Park. In this key role, you'll optimize the onboarding journey for social care providers and ensure seamless implementation. The ideal candidate should have proven leadership in Customer Success within a SaaS environment, adept at driving product adoption, and possess excellent relationship-building skills. A commitment to improving outcomes in social care is essential. This position allows for hybrid work with some commuting required.

Benefits

Private health insurance

Group accident insurance

Employee Assistance Program (EAP)

Loyalty Awards for long-service employees

Qualifications

• Proven leadership in Customer Success or Onboarding within an enterprise customer-focused SaaS environment.
• Deep experience driving product adoption and measurable customer value.
• Excellent relationship-building skills with stakeholders.
• Empathetic and customer-obsessed, with a passion for improving outcomes in social care.

Responsibilities

• Own and optimise the full onboarding journey from contract signature to go-live.
• Build structured onboarding frameworks tailored to different types of social care organisations.
• Drive early adoption with success plans and milestone tracking.
• Lead and grow a high-performing Customer Success and Onboarding team.
• Collaborate with Product, Sales, and Operations to champion the customer voice.

Skills

Leadership in Customer Success or Onboarding

Driving product adoption

Relationship-building skills

Data-driven organization

Customer-obsessed mindset

Job description

A leading care technology provider is seeking a Customer Success & Onboarding Manager in Stockley Park. In this key role, you'll optimize the onboarding journey for social care providers and ensure seamless implementation. The ideal candidate should have proven leadership in Customer Success within a SaaS environment, adept at driving product adoption, and possess excellent relationship-building skills. A commitment to improving outcomes in social care is essential. This position allows for hybrid work with some commuting required.