Senior Customer Success Manager — Growth & Adoption (Remote)

SafetyCulture; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global tech company is seeking a Senior Customer Success Manager to partner with customers, ensuring their long-term success with the platform. Key responsibilities include managing relationships, identifying growth opportunities, and executing strategies for customer retention and growth. Ideal candidates will have experience in SaaS, a background in relevant industries, and strong data analysis skills. This is an exciting opportunity to contribute to continuous improvement and help customers achieve their business goals.

Benefits

Equity with high growth potential

Flexible working arrangements

Access to training and development opportunities

In-house Culinary Crew

Wellbeing initiatives

Quarterly celebrations and team events

Qualifications

• Prior experience as a Customer Success Manager for a SaaS product.
• Deep experience in construction, manufacturing, logistics, or infrastructure.
• Ability to coach and mentor juniors.

Responsibilities

• Manage a book of business ensuring retention and growth.
• Identify growth opportunities through discovery questions.
• Develop strategies to retain and grow customers.

Skills

Customer Success Management

Data Analysis

Persuasion and Presentation Skills

Active Listening

Job description

A global tech company is seeking a Senior Customer Success Manager to partner with customers, ensuring their long-term success with the platform. Key responsibilities include managing relationships, identifying growth opportunities, and executing strategies for customer retention and growth. Ideal candidates will have experience in SaaS, a background in relevant industries, and strong data analysis skills. This is an exciting opportunity to contribute to continuous improvement and help customers achieve their business goals.