Senior Customer Care Administrator

i4 Recruitment; Bury St Edmunds; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Care Supervisor in Bury St Edmunds. The ideal candidate must have experience in customer care, be detail-oriented, and possess strong interpersonal skills. Responsibilities include supervising the customer care team, managing workloads, and ensuring KPI achievements in a fast-paced environment. Excellent salary based on experience with a supportive team environment.

Benefits

Friendly working environment

Variety of company benefits

Qualifications

• Previous experience in a customer care or administrative role is essential.
• Experience within the new build industry would be an advantage.
• Strong interpersonal and communication skills required.

Responsibilities

• Supervise the customer care team to ensure daily tasks are achieved.
• Assign workloads to meet KPIs.
• Report to customers on progress of their accounts.

Skills

Organisational skills

Attention to detail

Interpersonal skills

Time management

Communication skills via email and telephone

Ability to handle multiple tasks

Delegation skills

Tools

Excel

Sage

Job description

Customer Care Supervisor

Job Type

Full Time, Permanent

Location

Woolpit, Bury St Edmunds

Working Hours

37 Hours Per Week, Monday – Friday

Salary

Excellent salary based on experience

Benefits

• A friendly working environment with a great team to work with
• A variety of company benefits

Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.

Are you an organised and detail-oriented professional with a passion for efficiency and excellence? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we have the perfect role for you.

Key Responsibilities

• Supervising the members of the customer care team to ensure that daily tasks are achieved
• Assigning workloads as required to ensure the KPI’s are met
• Reporting to our customers on the progress of their customer care accounts on a weekly basis
• Assisting with booking appointments with customers in occupied properties
• Coordinating with our Service Engineers to attend appointments
• Raising delivery notes and invoices
• Updating information on to our systems for feedback to the principle contractors
• Dealing with incoming calls and email enquiries in a professional and friendly manner
• Taking information from the SAPs system and updating jobs on our and the principal contractor’s system
• Managing your own workload as well as working with the team to ensure the workload is covered
• Overseeing the completion of invoicing in the department

Person Specification

• Previous experience in a customer care or administrative role is essential
• Experience within the new build industry would be an advantage
• You must be very organised with good attention to detail
• You will be a personable and adaptable individual
• Strong interpersonal and communication skills via email and telephone
• Able to work well within a team as well as independently
• Good time management
• Excellent computer skills including Excel, Sage experience would be an advantage however training will be given
• Be able to handle multiple tasks in a fast paced environment
• Be able to meet deadlines
• Be able to delegate work effectively
• Be able to support other team members to ensure tasks are complete in a timely, efficient and accurate manner