Senior Croupier FFK - PFL Essential, +Tips

Genting Casinos UK Ltd.; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK casino operator is looking for an experienced croupier to ensure a high standard of table security and customer service. The role involves dealing games such as roulette and blackjack, following company protocols while meeting diverse customer needs. Candidates must hold a Personal Functional License and be over 18 years old, with the ability to work flexible shifts, including nights and weekends. The position offers an excellent salary along with a variety of employee benefits and development opportunities.

Benefits

Private GP helpline

Discount portal for retailers

Pension scheme

Life assurance

24/7 employee assistance programme

20% discounted gym membership

Mental health support

Qualifications

• Must be over the age of 18 and have the right to work in the UK.
• Experience dealing popular casino games like roulette and blackjack required.
• Experience in dealing popular casino games.

Responsibilities

• Inspect and deal all games within the casino, ensuring security.
• Carry out all gaming operations including table administration.
• Explain the rules of games to customers effectively.

Skills

Customer service skills

Team player

Flexibility

Game commentary and explanation

Education

Personal Functional License (PFL)

Job description

JOB DESCRIPTION

Are you an experienced croupier looking for a new opportunity? Are you an expert in dealing popular casino games like roulette and blackjack?

We are currently looking for an experienced croupier to join our team. You will be responsible for ensuring full compliance with company procedures as well as relevant legislation. You are at the heart of our business and our success is shaped by our people; you will be responsible for delivering the highest standards of customer service in your area.

Key skills and responsibilities include:

• Inspect and deal all games within the casino, ensuring table security is to the highest standard possible.
• Carry out all gaming operations, including table administration, opening and closing procedures and soft count operations.
• Ensure that game commentary is clear and company procedures are adhered to.
• Explaining the rules of games to customers, as well as other club facilities.
• Excellent customer service skills.
• Acknowledgement and understanding of customers’ needs.
• An efficient team player.
• Personal Functional License (PFL) required.
• Being flexible and able to work a variety of shifts including night shifts and weekends.

New: What we are looking for (extension)

• Please note applicants must be over the age of 18 and have the right to work in the UK.

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits �" read more details below.

WHAT WE OFFER

As well as an excellent salary and Gaming Tips, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Career development opportunities.
• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.
• Tips

*Subject to eligibility.

OUR BUSINESS

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.