Senior Complaints & Legal Resolution Specialist

B&Q Limited; Chandler's Ford; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Chandler's Ford is seeking an Executive Complaints Specialist to manage complex customer complaints, ensuring effective resolutions and preventing future issues. The role requires experience in complaint handling, excellent communication skills, and knowledge of consumer law. The role offers competitive compensation, hybrid working options, and a supportive health and wellness benefits package, including a pension scheme and various discounts.

Benefits

Pension scheme

Employee Assistance Programme

ShareSave options

Colleague wellbeing benefits

Shopping discounts

Qualifications

• Experience handling complex customer complaints and issues.
• Excellent verbal and written communication skills.
• Proficient in creating simple solutions to complex problems.

Responsibilities

• Investigate and coordinate responses to court cases and claims.
• Act as a partner to various company departments on escalated complaints.
• Manage customer complaints escalated to the Board.

Skills

Communication skills

Problem-solving

Consumer law knowledge

Attention to detail

Relationship building

Education

Experience/qualification in consumer law

Job description

A leading home improvement retailer in Chandler's Ford is seeking an Executive Complaints Specialist to manage complex customer complaints, ensuring effective resolutions and preventing future issues. The role requires experience in complaint handling, excellent communication skills, and knowledge of consumer law. The role offers competitive compensation, hybrid working options, and a supportive health and wellness benefits package, including a pension scheme and various discounts.