Senior Client Performance Lead (A2R)

Sopra Steria Limited; Churwell; Remote; GBP 60,000 - 80,000; Full time

Job summary

A healthcare services provider is seeking a Senior Client Performance Lead in the UK to develop and implement comprehensive Accounting to Reporting solutions. The role involves client collaboration, performance optimization, and mentoring. Ideal candidates should possess strong Oracle knowledge and project delivery experience. Competitive salary and flexible working arrangements offered.

Benefits

25 days annual leave

Health cash plan

Pension

Life assurance

Flexible benefits fund

Qualifications

• Solid understanding of Oracle applications is essential.
• Knowledge of Accounting to Reporting processes is required.
• Experience in consultancy and delivery project experience needed.

Responsibilities

• Lead workshops to define process scope and solutions.
• Design tailored A2R solutions meeting client needs.
• Train and support clients on standard procedures.

Skills

Communication skills

Customer engagement

Problem-solving skills

Process design

Project delivery

Tools

Oracle 12/Fusion applications

Excel

Job description

Overview

At NHS Shared Business Services (NHS SBS), we’re a trusted partner to the NHS, helping organisations streamline operations and deliver better outcomes. We’re looking for a skilled and motivated Senior Client Performance Lead to own the delivery of best practice solutions within the Accounting to Reporting (A2R) function. This is a high-impact, client-facing role where you’ll work with migrating and existing NHS SBS clients to compose and implement coordinated process solutions. You’ll be a strategic advisor, a change leader, and a mentor helping clients adopt guidelines, optimise performance, and align with NHS SBS systems.

Responsibilities

• Lead Process Impact Workshops to define scope and showcase NHS SBS systems and processes.
• Design and deliver tailored A2R solutions that meet client needs and business requirements.
• Collaborate with NHS SBS Operational teams to ensure smooth migrations and process alignment.
• Build high-level documentation, mitigate risks, and uphold implementation breakthroughs.
• Provide client training, support, and mentorship regarding standard procedures and process adjustments.
• Offer mentorship and support to Client Performance Leads to aid in their development and performance.
• Explore ways to refine execution and drive revenue growth with lean principles.
• Remain sensitive and professional when working with clients affected by organisational change.

Qualifications

• Solid understanding of Oracle 12 and/or Fusion applications.
• Knowledge of Accounting to Reporting (A2R) processes.
• Excellent communication, customer engagement, and problem-solving skills.
• Experience in project delivery, consultancy, and process design.
• Proficiency in Excel and familiarity with NHS organisational structures.
• Willingness to travel and work away from home, including overnight stays.

Nice to Have

• Project Management experience, ideally with PRINCE2 certification.
• Knowledge of A2R and generic training processes.

Additional Information

• Employment Type: Full-time, Permanent
• Location: Anywhere
• Security Clearance Level: DBS
• Internal Recruiter: Katie
• Salary: circa £35,000 per annum (depending upon experience and development needs)
• Benefits: 25 days annual leave with option to buy additional days, health cash plan, life assurance, pension, and flexible benefits fund
• Flexible working: We support different ways of working and can offer flexible arrangements. Please discuss what might be possible.