Senior Claims Manager

NHS; United Kingdom; Hybrid; GBP 55,000 - 63,000; Full time

Job summary

A healthcare body in the UK is seeking a Senior Claims Manager with clinical negligence experience to manage claims from initiation to resolution. The ideal candidate will have extensive knowledge and experience in handling complex claims, excellent communication skills, and a degree-level qualification. This permanent role offers flexible working arrangements within a supportive team focused on improving healthcare outcomes and service excellence. Competitive salary ranging from £55,690 to £62,682 annually.

Qualifications

• Extensive experience of handling clinical negligence claims.
• Ability to successfully manage a complex and/or high value caseload.
• Demonstrable evidence of planning and organization in a claims environment.

Responsibilities

• Managing a caseload of complex or high value claims for Trusts, GPs, and NHS England.
• Working closely with claims colleagues to deliver fair resolutions.
• Promoting high quality case handling standards.

Skills

Clinical negligence claims handling

Communication skills

Planning and organizing

Customer service

Training design and delivery

Education

Degree level or equivalent

Recognised postgraduate qualification

Job description

Job Summary

The NHS Resolution Claims Management function has embarked on a transformation and expansion programme with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills. Having experienced claims managers as part of our workforce is key to the successful delivery of NHS Resolutions Strategy and we are committed to harnessing the power of claims management expertise to achieve excellence in delivery of our objectives.

Main Duties of the Job

We are recruiting for Senior Claims Managers with clinical negligence claims handling experience to join us and support our main aim by proactively managing claims from commencement to conclusion on behalf of Members and Beneficiaries of the indemnity schemes that we are responsible for as an NHS arm’s length body.

About Us

We are NHS Resolution, an arms length body operating under the Department of Health and Social Care. At our core, we specialise in claims management, dispute resolution, and knowledge sharing within the NHS. Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care. Our Claims directorate is responsible for managing a total of ten indemnity schemes covering clinical and non-clinical legal liabilities of NHS organisations in England and independent sector providers of care to NHS patients.

Date posted: 05 January 2026

Pay scheme: Agenda for change

Band: Band 8a

Salary: £55,690 to £62,682 a year

Contract: Permanent

Working pattern: Full-time, Flexible working, Home or remote working

Reference number: 000309

Job locations: Leeds/Hybrid or homeworking, Leeds, West Yorkshire, LS1 4AP

Job Description

The opportunity

We are recruiting for Senior Claims Managers with clinical negligence claims handling experience to join us and support our main aim by proactively managing claims from commencement to conclusion on behalf of Members and Beneficiaries of the indemnity schemes that we are responsible for as an NHS arm’s length body.

What you’ll be doing

• Managing a caseload of complex or high value claims on behalf of Trusts, GPs, and NHS England, ensuring successful handling and resolution.
• Working closely with claims function colleagues to deliver our strategic aims of fair resolution whilst ensuring lessons learnt are fed into wider NHS safety systems to improve standards of patient care.
• In conjunction with Technical Leader colleagues promoting the delivery of high technical performance of the team whilst maintaining exemplary customer service.
• Promoting high quality standards of case handling to deliver Key Performance Indicators (KPIs) across the team which consistently meet or exceed designated audit requirements.
• Supporting the technical development of team members in collaboration with the Operational and Technical Leads, contributing to their career progression.

What we’re looking for

• Extensive experience of handling clinical negligence claims to a successful conclusion and experience of successfully managing a complex and/or high value caseload while achieving set targets.
• Detailed knowledge and understanding of the application of current law relating to clinical negligence claims.
• Demonstrable evidence of the ability to plan and organise a broad range of complex activities within a claims environment.
• Excellent communication skills, including composing complex correspondence and legal documentation.
• Experience of planning, designing and delivering training to share expert knowledge with claims colleagues.
• The ability to explain highly complex issues to internal and external stakeholders and overcome any barriers to understanding.
• Understanding of NHS Resolution strategic objectives, philosophy and PEER values.

Additional Information

Closing date: 18 January 2026

Please submit a CV outlining your work history and key responsibilities, along with a supporting statement of no more than two A4 pages explaining what you will bring to the role and how you meet the essential criteria, including your background, experience and career achievements.

If you use AI to assist with any part of your application, please clearly indicate where it was used.

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.

Person Specification

Essential Qualifications

• Degree level or equivalent
• Recognised post graduate qualification or equivalent

Desirable Qualifications

• Insurance, legal, clinical, and/or medical qualification

Essential Experience

• Managing a caseload of complex or high value claims on behalf of Trusts, GPs, and NHS England, ensuring successful handling and resolution.
• Working closely with claims function colleagues to deliver our strategic aims of fair resolution whilst ensuring lessons learnt are fed into wider NHS safety systems to improve standards of patient care.
• In conjunction with Technical Leader colleagues promoting the delivery of high technical performance of the team whilst maintaining exemplary customer service.
• Promoting high quality standards of case handling to deliver Key Performance Indicators (KPIs) across the team which consistently meet or exceed designated audit requirements.
• Supporting the technical development of team members in collaboration with the Operational and Technical Leads, contributing to their career progression.

Desirable Experience

• Refer to the Job & Person Specification for more information when applying via our careers pages.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: NHS Resolution

Address: Leeds/Hybrid or homeworking, Leeds, West Yorkshire, LS1 4AP

Employer website: https://resolution.nhs.uk/careers/ (Opens in a new tab)