Senior Architect - IT/OT Service Management

Scottish and Southern Electricity Networks; Reading; Hybrid; GBP 58,000 - 88,000; Full time

Job summary

A leading energy provider in the UK seeks a skilled professional for the Service Management role focusing on developing and embedding architectures aligned with ITIL and SIAM best practices. Responsibilities include defining effective service management processes, overseeing governance, and facilitating vendor integration. Candidates should possess a deep understanding of Service Management, leadership abilities, and an aptitude for complex environments. This role offers a competitive salary and flexible work patterns.

Benefits

Discounts on private healthcare

Gym memberships

Online GP services

Interest-free loans

Generous family entitlements

Qualifications

• Ability to understand and align with long-term business goals.
• Deep understanding of Service Management and SIAM principles.
• Familiarity with ITSM platforms like ServiceNow and associated data models.
• Experience working in complex environments for clarity and guidance.
• Proven ability to develop and inspire teams effectively.

Responsibilities

• Define, design, and develop Service Management architectures.
• Governance of Service Management Architectures across IT/OT.
• Oversight in defining target state Service Management processes.
• Establish service architecture standards and governance.
• Facilitate vendor integration and onboarding for service management.

Skills

Understanding of business strategy

Service Management processes

Familiarity with ITSM platforms

Ability to operate in complex environments

Leadership and team motivation skills

Job description

Base Location: Havant, Reading, Glasgow

Salary: £58,100 - £87,100 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

This role forms part of the Service Strategy & Performance team who define, design and develop a tooling-aligned Service Management framework; with a focus on enhancing the end-to-end service value chain ('the digital experience') in line with ITIL and SIAM industry best-practice.

Playing a key role in performing the leadership and facilitation required to define, design and develop effective Service Management processes and architectures in line with wider business strategy; the role ensures that architectures are aligned to deliver streamlined service integration and management, enhance operational efficiency and improve service delivery outcomes.

The candidate will play an influential role across the IT/OT architectural community to develop and embed Service Management architectures; and works closely with Service Management stakeholders and Product Owners in the development of integrated roadmaps, in line with target state Service Management architectures.

You will

• Define, Design and Develop Service Management Architectures: Shape the direction and facilitation required to develop Service Management architectures that align tooling, data, process and capability design; working to enhance the end-to-end service value chain. Ensure that integrated architectural roadmaps consider dependencies and are appropriate for phased implementation. Contribute to the development of the Service Strategy and product planning by identifying strategic initiatives in line with target state architecture.
• Governance of Service Management Architectures: Play an active role in architectural governance across the IT/OT enterprise to embed Service Management architectures. Responsible for the effective management of the Service Management Design Authority, ensuring alignment across tooling, data, process and capability designs; managing and resolving any design issues as they arise.
• Process Architecture: Provide oversight to the activity required to define the target state Service Management processes and architecture across the IT/OT enterprise, as well as the associated Service Management process architecture deliverables including any low-level design(s). Ensure that process, governance and capability model designs are comprehensive yet proportionate, incorporating any control points as part of wider business requirements. Provide guidance on Service Management process design by utilising best-practice frameworks and industry trends. Promote and encourage innovation across the Service Management enterprise, to look for new answers and delivery of a fresh approach.
• Service Architecture: Provide oversight to the activity required to establish standards and governance for service architecture across the IT/OT enterprise. Ensure that these standards align underpinning data architecture and taxonomy, and incorporate all elements needed to manage service delivery throughout the full-service lifecycle, in line with desired strategic outcomes. Play an influential role in embedding and assuring these standards across the wider IT/OT architecture community.
• Vendor Integration & Onboarding: Facilitate the cross-functional working required to ensure patterns are in place to enable Vendor Integration that consider tooling, data and process interfaces; and that effective onboarding processes are in place that align with strategic service management objectives.

You have

• Ability to understand the long-term ("big picture") business strategy and goals, along with short-term perspectives of situations
• Deep understanding of Service Management processes and Service Integration and Management (SIAM) principles
• Familiarity with ITSM platforms (e.g. ServiceNow), CMDB and associated data models (e.g. CSDM) and service-related taxonomies (e.g. TBM)
• Ability to operate within a complex environment, providing clarity to others where required
• Ability to develop, motivate and inspire others, providing line management within a team

About SSE

SSE has a bold ambition - to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

Our IT division powers growth across all SSE business areas by making sure we have the systems, software and security needed to take the lead in a low carbon world. They provide expertise, advice and day-to-day support in emerging technologies, data and analytics, cyber security and more.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [e-mail] / 01738 275 846 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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