Senior Account Manager - CRM

Intec Select Ltd; Greater London; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A global customer experience consultancy is hiring a Senior Account Manager to manage and grow key client relationships, lead CXM/CRM initiatives, and oversee project delivery. The role requires strong client-facing capabilities and experience in a digital marketing environment. Benefits include a basic salary of £45,000, a 20% bonus, healthcare, and flexible working arrangements.

Benefits

Bonus scheme (profit-based)

Private healthcare

Company pension

Cycle-to-work scheme

25 days holiday + bank holidays

Holiday buy scheme

Activity rewards programme

Smartwatch

Flexible/hybrid working

Qualifications

• Experience in CXM / CRM initiatives within a digital marketing or agency setting.
• Proven success in managing and expanding client accounts.
• Strong strategic thinking and project management skills.

Responsibilities

• Manage key client relationships as the main point of contact.
• Lead strategic CXM / CRM initiatives aligned with client goals.
• Identify upsell and cross-sell opportunities.

Skills

Account Management

CXM/CRM experience

Strong communication skills

Analytical skills

Project management

Job description

Senior Account Manager - Mar-Tech - £45,000

A global customer experience consultancy is hiring a Senior Account Manager who has recent experience managing and growing key client relationships, coupled with CRM platform solution understanding, who can engage with cross-function teams and senior stakeholders. The client offers a basic salary of £45,000 plus 20% bonus (paid quarterly), 25 days holiday, health care, and additional benefits. Location: Southwark, London, with two to three days per week on-site.

To be successful, you have experience of CXM / CRM initiatives, preferably within a digital marketing, consultancy or agency setting, experience of up selling/ cross selling, financial ownership (budgets, reporting, revenue targets) and strong client-facing capabilities.

Responsibilities

• Manage and grow key client relationships as the main point of contact
• Lead strategic CXM / CRM initiatives aligned with client goals
• Identify upsell, cross-sell, and new business opportunities
• Oversee end-to-end project delivery, ensuring on-time and on-budget completion
• Take financial ownership of client portfolio (budgets, reporting, revenue targets)
• Mentor junior account team members and support team collaboration

Ideal Candidate Profile / Qualifications

• Senior Account Management experience (CXM, CRM, or digital marketing preferred)
• Proven success in managing and expanding client accounts
• Strong strategic thinking, project management, and analytical skills
• Excellent communication and stakeholder management skills
• Experience with CRM platforms and client-focused solutions
• Proactive, self-motivated, with passion for delivering great client experiences

Benefits

• Bonus scheme (profit-based)
• Private healthcare
• Company pension
• Cycle-to-work scheme
• 25 days holiday + bank holidays
• Holiday buy scheme
• Activity rewards programme
• Smartwatch
• Flexible/hybrid working (50% home, 50% office)
• Inclusive, dynamic, and collaborative culture