Senior Account Handler, Liability (Fixed Term Contract)

BMS Group; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established insurance provider is seeking a Senior Account Handler on a fixed-term contract. The role involves coordinating risk placements, developing client relationships, and ensuring excellent service delivery. Suitable candidates should have strong organizational skills, attention to detail, and experience in customer-facing roles. This position offers a competitive salary and comprehensive benefits, including private medical cover and wellness support.

Benefits

Private medical cover

Annual health checks

Virtual GP access

Gym subsidy

Retail discounts

Defined contribution pension

Qualifications

• Ability to perform effectively to tight deadlines.
• Excellent interpersonal and written communication skills.
• Proactive in delivering efficient service.

Responsibilities

• Coordinate placement of risks and documentation.
• Develop and maintain client relationships.
• Monitor credit control and renewal reports.

Skills

Attention to detail

Persuasive and influencing skills

Client facing and customer focused

Excellent IT skills

Time management skills

Job description

Position Title

Senior Account Handler (Fixed Term Contract - Maternity Cover)

Reports to: Director, Liability

Location: London

Summary of Position

Senior Account Handler within the International D&F Liability team to co-ordinate all risk placements from cradle to grave and support the Directors of the business unit in respect of serving existing and new business relationships.

Responsibilities

• Co-ordinates placement of risks, including production of documentation to assist placement and maintenance throughout the risk life cycle (Underwriting Submissions, Market Reform Contracts, Wordings, Endorsements).
• Develop and maintain an active role/relationship with clients via e-mail, telephone and face-to-face, dealing with Client, Underwriter and Market Representative resolving or referring all queries to a satisfactory level.
• Ensure that accounts are serviced efficiently and professionally from cradle to grave.
• Production and monitoring of renewal reports.
• Work with the Brokers to identify and qualify opportunities for business development.
• Maintaining Electronic Filing.
• Ensure evidence of good service and compliance using meticulous checking and organisation ensuring appropriate procedures and electronic tools have been utilised; process annual compliance on Atlas where required on Facilities.
• Monitoring credit control report (liaising with brokers, markets, and internal terms to ensure reports are kept up-to date).
• Maintains up-to-date working knowledge of regulatory requirements (Contract Certainty, LMBS, FCA and International requirements).
• Assist in the management of the workload of the team, sub delegating where appropriate.
• Effective management of Employees (where appropriate) raising any serious concerns to line manager) and being involved with the Personal Improvement Plan where required.
• Appraising direct reports (where required) and making suitable recommendations.
• Enable and encourage interaction and collaboration within the team and other divisional units.
• Adhere to company and regulatory policies, procedures together with mandatory training requirements.
• Adhere to financial reporting requirements including monthly phasing of income.

Functional & Behavioural Competencies

• Attention to detail to plan meticulously.
• Evidence of good persuasive and influencing skills.
• Client facing and customer focused with excellent interpersonal and written communication skills.
• Excellent IT & organisational skills.
• Ability to perform effectively to tight deadlines with good personal organisation and time management skills.
• Anticipates problems in advance and makes contingencies.
• Proactive, always looking for ways of delivering a better or more efficient service.
• Communicates clearly; effectively contributes to the team and interacts with others

1. Accountable
2. Entrepreneurial
3. Collaborative
4. Empowering
5. Disciplined

What’s in it for me?

This role offers a competitive salary and bonus, 27 days holiday, plus access to our personalised benefits platform, Your Rewards, including:

• comprehensive private medical cover for you and your dependents
• complimentary annual health checks
• access to a virtual 24hr GP
• critical illness cover
• gym subsidy & dedicated wellbeing support
• retail discounts
• opportunity to purchase equity
• defined contribution pension

Through our Diversity, Equity and Inclusion (DEI) vision, we are committed to ‘building a culture of belonging for all, valuing diverse perspectives and embracing authenticity.’ As such, we have created our ‘BMS Together’ programme, with dedicated training, collaborative committees and intentional partnerships. In support of our ESG vision, we offer two additional paid days each year to take part in charitable work.

BMS offers flexible and hybrid working policies and we’re happy to discuss options with you upon application. Please let our team know if you require any adjustments to support you through the application process.