Senior 2nd‑Line Support Specialist

NEC Software Solutions; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading software company in the UK is seeking a 2nd Line Support Specialist to assist customers using our applications. The role involves providing support both electronically and via phone, executing test scripts for software updates, and training users on-site. Ideal candidates should be computer literate and enjoy helping people. This position offers private medical cover and 25 days of paid holiday.

Benefits

Single Private Medical Cover

25 days paid holiday

Qualifications

• Ability to provide 2nd line support for customers using applications.
• Experience in dealing directly with customers via electronic and phone communication.
• Basic computer literacy required.

Responsibilities

• Provide 2nd line support to customers using applications.
• Deal directly with customers both electronically and on the phone.
• Execute allocated test scripts during software maintenance.
• Support during the roll-out of applications.
• Provide user training on site.

Skills

Customer support

Basic computer literacy

Problem-solving

Job description

A leading software company in the UK is seeking a 2nd Line Support Specialist to assist customers using our applications. The role involves providing support both electronically and via phone, executing test scripts for software updates, and training users on-site. Ideal candidates should be computer literate and enjoy helping people. This position offers private medical cover and 25 days of paid holiday.