Senior 2nd-Line IT Support Engineer

Ascom; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology provider in the UK seeks a 2nd line support engineer to manage customer support requests and ensure service excellence. The ideal candidate will have extensive experience in IT telecommunications or healthcare sectors, a background in electronics or software engineering, and a strong grasp of Windows Server environments. This full-time role requires a proactive approach to troubleshooting and excellent communication skills while offering opportunities for professional growth in a supportive team.

Qualifications

• 5 years experience in a technical System Engineering position or similar within IT telecommunication or healthcare sector.
• Experience with server hardware and/or Microsoft Windows Server operating systems.
• Expert knowledge on Windows Server environments and enterprise network environments.

Responsibilities

• Troubleshoot and research to solve escalated customer incidents.
• Provide timely responses to all assigned customer issues.
• Document all work done during an incident service request in JIRA.

Skills

Technical Engineering

Application Engineering

SQL troubleshooting proficiency

Education

Bachelor Electronics / ICT

Bachelor SW engineering

ITIL Certification

Tools

Microsoft Windows Server

JIRA

Job description

A leading technology provider in the UK seeks a 2nd line support engineer to manage customer support requests and ensure service excellence. The ideal candidate will have extensive experience in IT telecommunications or healthcare sectors, a background in electronics or software engineering, and a strong grasp of Windows Server environments. This full-time role requires a proactive approach to troubleshooting and excellent communication skills while offering opportunities for professional growth in a supportive team.