Sector Supervisor

ISS Facilities Services; Hempstalls; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global facility management company is seeking a motivated Sector Supervisor in Stoke on Trent. You will manage day-to-day operations, ensuring cleaning standards and service delivery meet contract requirements while developing and motivating teams. Ideal candidates will have supervisory experience, strong organizational skills, and knowledge of health and safety standards. This role offers competitive benefits and the opportunity for professional growth.

Qualifications

• Supervisory or management experience, ideally within the cleaning sector.
• Proven experience managing teams across multiple sites.
• Understanding of health and safety standards, including IOSH and COSHH.

Responsibilities

• Oversee day-to-day operations across multiple sites.
• Serve as the primary point of contact for client escalations.
• Assist in recruitment, vetting, training, and performance management of staff.

Skills

Supervisory experience

Team management

Knowledge of electrical cleaning equipment

Organizational skills

Communication skills

Job description

Overview

Sector Supervisor – Location: Stoke on Trent | Hours of work: 40 | Contract Type: Permanent

We are seeking a motivated Sector Supervisor to provide direct line management for front-line staff, supporting the KAN business across all self-delivered activities in the UK sector. This role offers the opportunity to oversee a range of excellent working environments while managing your own schedule, provided that teams are supported and sites are regularly visited.

Responsibilities

• Oversee day-to-day operations across multiple sites, ensuring cleaning standards and service delivery meet contract requirements.
• Serve as the primary point of contact for client escalations and issue reporting.
• Support and guide placemakers to achieve contract-specific service levels, conducting regular site visits.
• Assist in recruitment, vetting, training, and performance management of staff, ensuring compliance with company procedures and LMS requirements.
• Maintain and control consumable stocks, storerooms, and site audits to meet agreed standards.
• Ensure correct use of time & attendance systems, manage payroll, and cover staff absences to maintain SLA compliance.
• Develop and motivate the team, promoting high morale and adherence to company and client policies.

Professional and Personal Competencies / Qualifications

• Supervisory or management experience, ideally within the cleaning sector.
• Proven experience managing teams across multiple sites.
• Knowledge and hands-on experience with various electrical cleaning equipment.
• Understanding of health and safety standards, including IOSH and COSHH.
• Ability to train and develop staff in operational and safety procedures.
• Strong organisational and communication skills to manage multi-site operations.
• Flexibility and adaptability to work in a fast-paced, client-focused environment.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]