Secretary (Medical)

Castle Healthcare Practice; Nottingham; On-site; GBP 20,000 - 30,000; Part time

Job summary

A healthcare provider in Nottingham is hiring a Medical Secretary/Administrator to join their team. This role involves typing, managing patient referrals, and maintaining records. Candidates should have strong communication and organizational skills, with experience in a GP practice or office environment. The position offers competitive pay, flexible shifts, and access to NHS benefits.

Benefits

Competitive salary

Access to NHS pension scheme

Free staff parking

Qualifications

• Minimum of 12 months working directly with the public in an office environment.
• Experience of answering calls in a high-volume environment.
• Experience of working in a GP practice or NHS.

Responsibilities

• Provide typing and word processing services for Practice staff.
• Manage appointment bookings and e-Referrals.
• Update patient records securely.

Skills

Excellent communication skills

Typing proficiency

Organizational skills

Multi-tasking

Education

Good General Secondary Education including GCSE's grade A-C in English and Maths

NVQ Level 2 in Health & Social Care

RSA Stage 2 in Typing

Job description

Castle Healthcare Practice has an exciting opportunity for a Medical Secretary/Administrator to join our friendly, GP Practice based in West Bridgford, Nottingham.

We are looking to recruit a Medical Secretary on a permanent part time/full time basis covering a variety of shifts Monday-Friday.

If you are a Medical Secretary who iskeen to work with a vibrant team, focused on providing the best patient carepossible, then we would like to meet you!We can offer a competitive salary and annual leave entitlement and accessto the NHS pension scheme.

The role of the Medical Secretary can at times, be verydemanding and varied, so we are looking for someone who will be able tomaintain focus in a busy working environment. We are looking for a confident and experiencedtypist, who has excellent communication skills both written and verbal, ishighly organised and good at multi-tasking.

Duties include:

• Generating NHS and private referrals and associated admin.
• Dealing with enquiries from patients and other medical professionals

Main duties of the job

Please see the job description section below for the full list of duties and responsibilities related to the role.

About us

We are a high achieving, forwardthinking and well organised teaching Practice. The team consists of 8 partners,5 salaried GPs, an ACP, a Practice Pharmacy Team, Practice BasedPhysiotherapist, 8 nurses and HCAs and a capable and competent administrationsupport team.

The Practice aims to deliver highquality care to over 17,500 patients, using SystmOne. We work from apurpose-built surgery, hosting an extensive range of extended services. As atraining practice, there is an active undergraduate and post graduate teachingprogramme in place. We are part of the Rushcliffe PCN and are a high achievingPractice with full QoF and local enhanced service achievements.

Free staff parking is available and access to the NHS pension scheme.

We will keep job applications for 12 months and if further vacancies become available, we will contact suitable candidates. If you do not consent to us storing your application, please inform us via [e-mail]

Job responsibilities

To provide efficient typing and word processing service for Practice staff teams as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and professional manner.

Managing the choose and book system to make appointments, bookings and admissions as required including e-Referrals.

Have the ability to prioritise workload.

To establish and maintain filing and administrative systems so that written/computer information is easily accessible and secure.

To retrieve medical records and assist the completion of medical/insurance records.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.

To update patients records within the computer clinic system in an accurate and secure manner.

To assist with the gathering of statistics and information when required.

To provide cover for members of the practice team in periods of sickness and annual leave.

In liaison with the staff member responsible, maintain adequate supplies of office stationery in order to perform secretarial duties.

To perform all clerical and administrative duties.

Assist and direct patients in accessing the appropriate service or professional in a courteous and efficient way.

Dispatching mail generated by the Practice.

To monitor and manage multiple email accounts.

• Undertake any other additional duties appropriate to the post as directed my management.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health and safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health and Safety policy, the practice Health and Safety manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Actively reporting of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
• Undertaking periodic infection control training (minimum annually).

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Qualifications

• Good General Secondary Education including GCSE's grade A-C in English and Maths
• NVQ Level 2 in Health & Social Care
• RSA Stage 2 in Typing

Experience

• Minimum of 12 months period working directly with members of the public in an office environment
• Experience of answering telephone calls in a high call-volume environment
• Experience of setting up general office administrative systems / working in an administrative office environment
• Good team working skills and the ability to work under pressure
• Experience of working within a multi-disciplinary team
• Flexible with regard to working hours, e.g, holiday cover and sickness cover
• Experience of working in a GP practice
• Experience of working in the NHS

Personal Criteria

• Flexible, approachable & friendly
• Awareness of equality and diversity
• Professional attitude and smart appearance
• Satisfactory DBS check
• Eligibility to work in the UK
• Satisfactory references covering a 5 year period
• Evidence of relevant vaccinations applicable to the role
• Full clean driving licence
• Interested in/aptitude for learning new skills/taking on new challenges

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceTo be discussed at interview