Seasonal Sales Assistant

LUSH; Liverpool; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading cosmetics retailer in Liverpool is seeking a Sales Assistant to provide exceptional customer service, engage with customers, and maintain a welcoming store environment. This role involves teamwork, managing stock levels, and contributing to in-store events. Candidates must be available on weekends and during the holiday season. Training is provided, with flexible shifts and a competitive rate based on the Living Wage.

Qualifications

• Embrace a passion for delivering exceptional customer service.
• Inspire the team to create memorable customer experiences.
• Maintain a positive communication flow throughout the store.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers for personalized recommendations.
• Assist in hosting in-store events and maintain shop floor appearance.
• Manage stock levels efficiently and control store costs.

Skills

Customer service

Teamwork

Communication

Job description

Overview

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Note: The Living Wage Foundation's statement "a hard day's work deserves a fair day's pay" is one we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts – whether that's an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Key Information

• Hours available: 6 - 12 hours per week
• Application Deadline: September 27th 2025
• Interview Date: Ongoing from October 6th 2025
• Training: Week commencing October 13th or October 20th
• Start Date: October 13th onwards
• End Date: December 31st (with potential opportunity to be kept on after)
• Must be available: At least one weekend day and multiple days throughout the week
• Must be available to work: Christmas Eve and/or Boxing Day
• Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.
• Perform and initiate on-skin product demonstrations with customers.
• Host our shop floor parties and workshops.

Skills and Experience

Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.