Scheduler

Mitie; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A national service provider is seeking a personable and creative Scheduler to manage the overall activity of the national engineering team in Manchester. The ideal candidate will ensure efficient job delivery and resource deployment, overseeing job completion and follow-ups. Strong IT skills and experience in a service delivery environment are essential.

Qualifications

• Experience within a service delivery or contact centre environment.
• Creative approach to analysing and solving problems using technology and reported information.
• Strong IT skills and the ability to work effectively under pressure within a busy and diverse environment.

Responsibilities

• Manage the delivery of jobs allocated for delivery within the Service Delivery team, ensuring resources are deployed to achieve first time fixes for customers.
• Coordinate with internal national engineers and subcontractors as appropriate to meet specified SLAs.
• Oversee job completion, ensure parts and materials are accounted for, and required documentation is completed.
• Follow up on incomplete jobs and reallocate as appropriate.

Skills

Creative problem-solving

Service delivery experience

Strong IT skills

Working under pressure

Job description

Overview

We are looking for a personable, creative Scheduler to manage the overall activity of the national engineering team and the jobs which have been delegated to the contract for delivery.

Within the Service Delivery team, you will manage the delivery of jobs allocated for delivery. The Scheduler will, utilise systems and processes, ensuring that the correct engineering resources are deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs.

In addition to this, you will also manage the completion of the job as well as ensuring that all parts and materials are accounted for, required documentation is completed, and any incomplete jobs are followed up and reallocated as appropriate.

Responsibilities

• Manage the delivery of jobs allocated for delivery within the Service Delivery team, ensuring resources are deployed to achieve first time fixes for customers.
• Coordinate with internal national engineers and subcontractors as appropriate to meet specified SLAs.
• Oversee job completion, ensure parts and materials are accounted for, and required documentation is completed.
• Follow up on incomplete jobs and reallocate as appropriate.

Qualifications

• Experience within a service delivery or contact centre environment.
• Creative approach to analysing and solving problems using technology and reported information.
• Strong IT skills and the ability to work effectively under pressure within a busy and diverse environment.

Security

Please note that this position is dependent upon the successful candidate passing BPSS security clearance.