Salesforce Support Analyst

NetApp; Windsor; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm is seeking a Salesforce Support Analyst to drive sales efficiency and performance. This role involves managing operational processes and collaborating with cross-functional teams to support the sales organization. The ideal candidate should have over 6 years of experience in sales operations, proficiency in Salesforce, and a strong analytical mindset. Located in the United Kingdom, this position offers the opportunity to work in a fast-paced environment with dynamic responsibilities.

Qualifications

• 6+ years of experience in Sales operations, program management, or a related domain.
• Experience with Salesforce certification (ADM201 or ADM301) is a plus.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Lead and manage programs supporting 1P/3P Products and SaaS Applications.
• Collaborate with Sales, Marketing, IT for initiative execution.
• Analyze sales data to identify trends and forecast performance.

Skills

Project management

Salesforce proficiency

Analytical skills

Communication

Collaboration

Education

Master's/Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce.com Administration

CRM Systems

Job description

Title: Salesforce Support Analyst

Location: Bangalore, Karnataka, IN

Requisition ID: 133155

Job Summary

As a Sales Analyst in GTM Sales Ops, you will be the strategic driver behind sales efficiency, productivity, and performance. lead cross-functional initiatives, optimize sales processes, and implement scalable programs that empower the sales organization to exceed targets and deliver exceptional customer experiences Support internal sales teams selling company-owned (1P/3P) & Hybrid products by managing operational processes, data, and tools to drive efficiency and revenue growth.

Job Requirements

• Master’s/Bachelor’s degree in Business, Marketing, or a related field.
• 6+ years of experience in Sales operations, program management, or a related domain.
• Strong project management skills with the ability to lead cross-functional teams.
• Good understanding on Cloud Business model, reoccurring business and usage trends.
• Proficiency in CRM systems, Salesforce is must.
• Experience with Salesforce.com Administration & configuration; Salesforce certification (ADM201 or ADM301) is a plus.
• Excellent analytical skills and data-driven decision-making capabilities.
• Strong communication and presentation skills, with the ability to influence senior leadership.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.

Key Responsibilities

• Lead and manage programs that support 1P/3P Products, SaaS Applications and marketplace Cloud providers.
• Collaborate with departments such as Sales, Marketing, IT, Planning and Analytics team to ensure smooth execution of initiatives.
• Develop and maintain project plans, timelines.
• Risk Management: Identify and mitigate risks that could impact program success.
• Process Improvement: Design and implement improvements to streamline sales operations and increase efficiency.
• Coordinate with global teams to ensure consistent support across North America, EMEA, and APAC regions, willing to work in rotational shifts (24*5) support.
• Territory Management: Assist in defining territories/Named Exceptions and Manage Hyperscaler(Azure, AWS & GCP) subscriptions.
• CRM & Tools Management: Support the implementation and optimization of CRM systems (e.g., Salesforce) and other sales tools.
• Support quarterly business reviews (QBRs), planning cycles, and other strategic initiatives with data and insights.
• Data Analysis: Analyze sales data to identify trends, forecast performance, and inform strategic decisions.

Job Segment

Information Technology, Help Desk, CRM, Data Analyst, Risk Management, Technology, Data, Finance