Sales & Technical Support Engineer

Jonathan Lee Recruitment Ltd; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment consultancy is seeking a Sales & Technical Support Engineer in Telford. This role offers an exciting blend of technical sales, focusing on customer experience and solutions. Candidates should have a background in Electrical Engineering and excellent interpersonal skills. The position promises a starting salary of £30k plus benefits and opportunities for professional growth.

Benefits

Professional growth opportunities

Supportive work environment

Excellent company benefits

Qualifications

• Background in Electrical Engineering or technical internal sales experience required.
• Proficiency in software tools like CAD, EPLAN, or Clip X Engineer is essential.
• Strong communication skills to build rapport with customers.

Responsibilities

• Respond to customer technical enquiries and track resolutions.
• Handle incoming calls and direct them appropriately.
• Identify potential leads and record them.

Skills

Electrical knowledge

Interpersonal skills

Communication skills

IT skills (Excel, Word)

Proactive approach

Education

Background in Electrical Engineering

Tools

CAD

EPLAN

Clip X Engineer

CRM databases

Job description

Overview

Step into a dynamic and rewarding career as a Sales & Technical Support Engineer, where innovation meets opportunity. This role offers an exciting chance to be at the forefront of customer experience, blending technical expertise with sales acumen to deliver outstanding service. With a focus on professional growth, collaboration, and a supportive work environment, this position is perfect for someone looking to make a tangible impact in the industry. We are looking for in-depth Electrical knowledge/qualification and excellent interpersonal skills, the starting salary is £30k plus excellent company benefits and progression available.

What You Will Do

• Respond to technical enquiries, ensuring each query is tracked and resolved promptly with comprehensive advice.
• Handle incoming calls professionally, directing them to appropriate staff or addressing customer needs.
• Expand customer interactions by identifying potential leads and recording them accurately.
• Provide timely responses to price and availability requests, ensuring customer satisfaction.
• Follow up on literature requests and manage generic email queries efficiently.
• Make proactive sales calls, capturing leads and ensuring timely follow-ups to maximise opportunities.

What You Will Bring

• A background in Electrical Engineering or experience in a technical internal sales role.
• Proficiency in using software tools like CAD, EPLAN, or Clip X Engineer.
• Strong communication skills and the ability to build rapport with customers.
• Excellent IT skills, particularly in Excel and Word, with knowledge of CRM databases.
• A proactive, organised, and team-oriented approach to work.

This role plays a vital part in advancing the company's mission of delivering exceptional technical support and sales solutions. By fostering strong relationships with internal and external teams, you will contribute to increasing sales revenue and enhancing customer satisfaction. The company values collaboration, innovation, and a commitment to excellence, making this a fantastic opportunity to grow your career.

Location

This role is based in Telford, offering a convenient and accessible location for your professional journey.

Interested?

Don\'t miss out on this exciting opportunity to become a Sales & Technical Support Engineer. Apply today and take the next step in your career!

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.