Sales Assistant

LUSH; Basingstoke; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading cosmetics retailer is seeking a Sales Assistant in Basingstoke. You will be the face of the store, welcoming customers, providing personalized recommendations, and creating memorable in-store events. This temporary role offers flexible hours of 8-16 per week with opportunities for bonuses and development. You need a passion for customer service and excellent teamwork skills.

Benefits

Flexible shifts

Competitive hourly rate

Opportunities for bonuses

Training and development support

Qualifications

• Passion for delivering exceptional customer service.
• Ability to work effectively within a team.
• Strong communication skills.

Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs and provide personalized recommendations.
• Maintain a clean, tidy, and visually appealing shop floor.

Skills

Customer service expertise

Teamwork

Communication skills

Job description

Overview

Diversity matters

We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

The role

In this role, you'll be the face of the store, welcoming customers and providing a fun, engaging shopping experience. You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back. You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Key Information

This is a temporary role with an end date of December 31st 2025.

• Hours available: 8 - 16 hours per week
• Application Deadline: Thursday 25th September 2025
• Interview Date: Ongoing from Saturday 27th September 2025
• Induction & Training: Week commencing Monday 6th October 2025
• Start Date: From Monday 6th October 2025

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering tailored samples.
• Assist in hosting in-store events, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop's budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.
• Work on in-store and external events to leave lasting impressions on customers.

Skills and Experience

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Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.