Safety Officer

Crystal Palace F.C.; Greater London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading football club in London is seeking a Safety Officer to ensure the safety and security of all individuals during matchdays and events. This role involves managing stewarding and security personnel, ensuring compliance with safety regulations, and providing leadership from the Control Room. The ideal candidate will have an NVQ Level 4 in Spectator Safety Management and proven experience in a similar role, demonstrating strong leadership and communication skills. The position requires flexibility to work irregular hours, including weekends.

Benefits

Complimentary match day ticket

Reward and Discount Scheme

Health and Wellbeing benefit scheme

20% Discount in Retail Stores

Discounts in various gyms

Volunteering Day

Travel Season Ticket loan

Holiday allowance: 25 Days

Qualifications

• Proven experience in a similar role, preferably within a large stadium or event venue.
• Ability to remain calm and decisive under pressure.
• Flexibility to work irregular hours, including evenings, weekends, and public holidays.

Responsibilities

• Provide leadership and direction from the Control Room during events.
• Manage the coordination of stewarding and security personnel.
• Review stewarding arrangements to ensure compliance with safety protocols.
• Inspect stands prior to matchdays for safety.
• Monitor stewarding levels throughout matchdays.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Knowledge of safety regulations

Education

NVQ Level 4 in Spectator Safety Management

Tools

Surveillance systems

Communication tools

Job description

Crystal Palace FC is seeking an experienced Safety Officer to join our Security team. This role is fundamental to ensuring the safety, security, and wellbeing of all individuals within the stadium during matchdays and events. The Safety Officer holds responsibility for the delivery of spectator safety operations, providing leadership from the Control Room and throughout the Stadium, and ensuring compliance with the Stadium Safety Certificate, relevant legislation, and Local Authority requirements. The role requires a proactive, authoritative, and professional approach to safety management, along with flexibility to work both weekdays and weekends in line with the match and event calendar.

Responsibilities

• Working as the Safety Officer, providing leadership and direction from the Control Room and across the stands.
• Managing the coordination of stewarding and security personnel across all stands and entry points, ensuring safe crowd movement and full adherence to safety protocols.
• Reviewing all stewarding arrangements and making appropriate recommendations to the Club to ensure compliance with the Safety Certificate and best practice.
• Responsible for briefing all Stand Managers on matchdays.
• Evaluating the performance of Stand Managers, Senior Stewards, Stewards, and any specialist stewards, initiating remedial or corrective action where required.
• Inspecting stands prior to matchdays to confirm they are fully operational, compliant, and safe for all spectators and visitors.
• Ensuring all medical support services and first aid rooms are fully staffed, equipped, and operational for matchdays.
• Working as the Matchday Safety Officer from the Control Room and managing all safety‑related issues and incidents in compliance with Local Authority and Safety Certificate requirements.
• Monitoring stewarding levels throughout matchdays to ensure effective and equitable deployment of staff in line with the Safety Certificate.
• Other duties and responsibilities as required by line manager.
• Upholding and promoting the Club's policies and procedures, including Health and Safety, Safeguarding and Equal Opportunities policies and procedures.

Qualifications

• NVQ Level 4 in Spectator Safety Management or equivalent.
• Proven experience in a similar role, preferably within a large stadium or event venue.
• Strong leadership, communication, and organisational skills.
• In‑depth knowledge of safety and security regulations and best practices.
• Ability to remain calm and decisive under pressure, with excellent problem‑solving skills.
• Proficiency in the use of security technology, including surveillance systems and communication tools.
• Flexibility to work irregular hours, including evenings, weekends, and public holidays, as required.
• A strong commitment to upholding safety standards and ensuring the smooth and secure operation of all club activities and events.

Benefits

• Complimentary match day ticket
• Reward and Discount Scheme through our Tech Scheme and Simple Health app
• Health and Wellbeing benefit scheme
• 20% Discount in our Retail Stores
• Discounts in various gyms through GymFlex
• Volunteering Day – 1 Workday off to support a charity of your choice.
• Travel Season Ticket loan
• Holiday allowance: 25 Days

About Crystal Palace Football Club

We are a Premier League Football Club with more than 160 years of proud history. Spread across three different sites—brand new main offices at Selhurst Park Stadium, our London office, and our Training Ground/Academy—we offer the best atmosphere and culture for our fans and our employees. We strive for excellence in the workplace with a philosophy of high standards, professionalism, and a strong work ethic from our employees. We are constantly growing, diversifying and building with not only our team on the pitch, but also our team in the offices and on the ground.

Equality and Diversity Commitment

Our commitment to Equality at Crystal Palace Football Club, Equality, Diversity & Inclusion is spirited and continues to grow due to the working environment, which makes all staff feel appreciated and welcomed. Crystal Palace Football Club promotes good relations and practices towards different groups and is committed to providing employment opportunities that celebrate diversity. We are committed to attracting, recruiting, and retaining the most talented candidates and the club intends to ensure that everyone who wishes to engage with the club has a real and equal opportunity to do so.

Reasonable Adjustment

We are proud to be a Disability Confident Employer. We guarantee an interview to all disabled applicants who meet the essential criteria for the role, ensuring equitable opportunities for everyone.