Safety Improvement Specialist | South East Coast Ambulance Service NHS Foundation Trust

South East Coast Ambulance Service NHS Foundation Trust; Crawley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare trust in Crawley is seeking a Safety Improvement Specialist to enhance patient safety through expert advice on Human Factors. You will optimize healthcare systems and processes, lead safety initiatives, and collaborate across teams to reduce risks. The role offers benefits including an NHS pension, 27 days' holiday, and access to a wellbeing hub.

Benefits

Option to join NHS pension scheme

27 days' holiday, increasing after 5 years

Personal and professional development opportunities

Salary Sacrifice schemes for cars or bikes

Access to occupational health and counselling services

Wellbeing hub

Back up buddy App

NHS employee discounts

Responsibilities

• Provide specialist Human Factors and ergonomics advice on strategic planning.
• Deliver advice at an operational level across the Trust.
• Work with teams to review systems and processes to reduce risks.
• Lead the safety improvement programme for the organisation.

Job description

Overview

The Safety Improvement Specialist will serve as a dedicated expert in Patient Safety and Clinical Human Factors (HF) and Ergonomics, providing specialist advice across the Trust. The post holder will apply evidence-based HF methods and tools to improve the reliability and safety of healthcare systems and processes.

The post holder will play a key role in embedding HF principles into the Trust’s operational processes, ensuring systems and strategies are designed with an understanding of human behaviour to reduce errors and promote a culture of continuous learning and a just culture. They will also support the development of HF awareness and capability across the Trust, driving improvement by exploring interactions between people, systems, and processes, and redesigning tasks, interfaces, and workflows to optimise safety and performance. The role prioritises a systems-based approach, focusing on enhancing system performance rather than assigning blame to individuals.

Responsibilities

• The post holder will provide specialist Human Factors and ergonomics advice on the strategic planning of Human Factors programmes and their implementation.
• Deliver Human Factors and Ergonomics advice at an operational level across the Trust.
• Work across directorates and divisions to deliver proactive strategies to reduce Human Factors and Ergonomics patient safety risks through provision of specialist advice. This will include working closely with teams and managers across the Trust to review work systems, processes and physical layouts, following up on incidents and near misses, examining trends in occurrence and making recommendations to managers at all levels to reduce risk.
• Lead the safety improvement programme for the organisation.

Benefits and terms

• Option to join NHS pension scheme
• A minimum 27 days\' holiday each year, increasing after 5 years’ service.
• Personal and professional development and training opportunities.
• Salary Sacrifice schemes for cars or push bikes.
• Access to occupational health and counselling services.
• Award winning wellbeing hub
• Back up buddy App
• Access to NHS discounts, offering NHS employees a range of money-saving deals.

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

Notes

Please refer to Job Description and Person Specification. For an informal discussion about this position please contact Jo Turner, Deputy Chief Nurse at: [e-mail]

This advert closes on Sunday 14 Sep 2025