Roadside Support Specialist

AWP Assistance UK Ltd; Birmingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global assistance provider is seeking a Customer Assistance Coordinator in Birmingham. You will be instrumental in delivering compassionate service to customers needing roadside assistance. The role offers a hybrid working model with a 35-hour workweek and includes a competitive salary plus performance bonuses. Key skills required include strong verbal communication and multitasking abilities. Excellent staff benefits are also provided to support personal growth and wellbeing.

Benefits

Competitive salary

Performance bonuses

Excellent staff benefits supporting wellbeing

Qualifications

• Experience in customer service roles, ideally in an assistance or support environment.
• Ability to manage multiple tasks efficiently under pressure.

Responsibilities

• Deliver compassionate service to customers needing roadside assistance.
• Coordinate the assistance process to ensure customer satisfaction.
• Work collaboratively with team members in a hybrid model.

Skills

Strong verbal communication

Multitasking abilities

Job description

A global assistance provider is seeking a Customer Assistance Coordinator in Birmingham. You will be instrumental in delivering compassionate service to customers needing roadside assistance. The role offers a hybrid working model with a 35-hour workweek and includes a competitive salary plus performance bonuses. Key skills required include strong verbal communication and multitasking abilities. Excellent staff benefits are also provided to support personal growth and wellbeing.