Retail Shift Leader

Krispy Kreme; Stratford-upon-Avon; On-site; GBP 29,000; Full time

Job summary

A leading doughnut retailer in Stratford-upon-Avon is seeking a Retail Shift Leader to manage daily operations, ensure excellent customer service, and lead a vibrant team. Candidates should possess strong leadership skills, customer service experience, and full availability. This role offers competitive hourly pay, full training, and numerous perks including daily free doughnuts and discounts on brands.

Benefits

Free doughnuts while on shift

Bonuses from big-name brands

24/7 GP access and mental health support

Qualifications

• Experience in a similar role or readiness to step up.
• Full availability including weekends and weekdays.
• Energetic, reliable work ethic, and willingness to learn.

Responsibilities

• Lead the shift, serving customers and managing the team.
• Conduct stock checks and ensure cleanliness.
• Assist in recruitment and manage operations in the manager's absence.

Skills

Customer service skills

Team leadership

Flexibility

Job description

Retail Shift Leader

Retail - Stratford

Contract: Full time
Salary: £14.35

This store is designed for ease and enjoyment — a space where customers can pop in, pick up their favourite doughnuts, or perch for a quick break. It’s simple, stylish, and full of feel-good moments — and now, it could be where your career takes off.

As a team member, you’ll be the friendly face welcoming guests, serving up fresh doughnuts and drinks, and keeping the store looking great and running smoothly.

This role includes lone working, so you’ll need to feel confident handling the store independently. For that reason, all applicants must be 18 or over.

We’ll give you full training and support — all you need is a great attitude, strong customer service skills, and the desire to grow your career one sweet moment at a time.

Why You’ll Love Being a Krispy Kremer

Sweet Pay

• Hourly pay, paid directly into your account every two weeks.

Solid Contracts

• No zero-hour surprises.
• Holiday pay is included.
• Pension and life assurance available if eligible.

Full Training & Career Growth

• No experience? No problem.
• We’ll give you all the training you need — and support your journey as you grow with us.

Perks on Perks

• Free doughnuts while you’re on shift.
• Hot drinks to keep you going during your breaks.
• Celebrating something special? Take home a complimentary box to share the joy.
• Enjoy discounts from big-name brands and supermarkets through our Treat Box platform.
• Access to Health Assured:24/7 GP access, mental health support, fitness plans, and legal or financial advice — available to you and your family.

Uniform Style

• We’ll provide your Krispy Kreme tee and cap.
• Just bring your own blue jeans or dark trousers, and flat, non-slip shoes or trainers.

Ready to Lead the Sweetest Team in Town?

Step into the spotlight as a Retail Shift Leader!

This isn’t just any job — it’s your chance to roll up your sleeves, take the lead, and keep things running smoother than our signature glaze.

What you’ll be doing (besides making dreams come true):

• You’ll run the show on shift front and centre with customers, serving up smiles (and doughnuts!), boosting sales, and keeping everything safe, clean, and on point. You’ll guide your team, build them up, and keep the energy buzzing. You’ll be hands-on: working the till, serving up hot & cold drinks, boxing up those irresistible treats, and making our cabinet look as good as our doughnuts taste.
• You’ll also jump into the behind-the-scenes magic: stock checks, weekly wrap-ups, team recruitment, and making sure everyone’s happy to be here. When your manager’s away, you’ll hold down the fort like a boss.

What makes you our kind of leader?

• You’ve got experience running the floor or you’re ready to rise and shine into that next step.
• You lead with heart people-first, customer-obsessed, and all about good vibes.
• You\'re a team player who takes ownership and makes things happen.
• You’ve got full availability and flexibility weekends, weekdays, the whole shebang.
• You bring energy, reliability, a great work ethic, and you’re always up for learning more.

Think you\'ve got what it takes to keep the glaze flowing and the team glowing?

Let’s make sweet things happen — apply now!

About Krispy Kreme:

Our People: We embrace diversity within our teams, so whether you\'re a foodie, drink lover, sport enthusiast, gym bunny, movie buff, history geek, gamer, music fan, book worm, none of the above or all the above, you\'ll find a friend here!

Our Doughnuts: We\'re famous for our amazing doughnuts, but did you know that every Krispy Kreme doughnut is handmade, decorated and delivered fresh daily by one of our awesome team members?

Culture: Our culture is created through our leadership mix, of which there are a dozen (naturally!): Check out our careers page for more information on our Krispy Kreme Culture

Love our planet: Our beautiful, natural world gives us our sugar, cocoa, eggs, milk, coffee, and so much more. Protecting and preserving it is vitally important to us. So, we\'re constantly working to reduce our environmental impact and become more sustainable in all we do. Check out our Social Responsibility page for more information.

Doughnut Wait apply today!

Opening Hours

Mon 10:00 - 21:00
Tue 10:00 - 21:00
Wed 10:00 - 21:00
Thu 10:00 - 21:00
Fri 10:00 - 21:00
Sat 10:00 - 21:00
Sun 12:00 - 18:00