RETAIL SENIOR SALES ASSISTANT 40h - Petit Bateau LONDON - MARYLEBONE !

Thegoodgoods; City of Westminster; On-site; GBP 22,000 - 25,000; Full time

Job summary

A reputable retail brand seeks a Sales Assistant (M/F/X) in Westminster, UK. You will provide exceptional customer service by advising clients and embodying the brand's values. The role involves managing sales processes, ensuring customer satisfaction, and contributing to the development of omnichannel sales strategies. Ideal candidates are team-oriented, motivated, and possess the ability to analyze sales data for performance improvement. Experience in retail is a plus, along with a passion for CSR initiatives.

Qualifications

• Curious and self-motivated individual.
• Sensitivity to CSR and affinity with the Petit Bateau brand.
• Comfortable with digital tools.

Responsibilities

• Advise customers to meet their expectations.
• Communicate the brand's values and commitments.
• Support the sales process from reception to leave-taking.
• Participate in visual merchandising and stock management.

Skills

Customer service

Sales performance

CRM management

Teamwork

Analytical skills

Job description

Petit Bateau is the brand that has accompanied all generations for over 130 years.

‘Freedom, Quality, Durability’ is the motto of the 2,800 employees who work to ensure its worldwide success.

Founded in Troyes in 1893, the Petit Bateau brand is proud of its French heritage and the expertise that goes into creating clothes that stand the test of time.

As part of the Rocher Group, Petit Bateau embodies a mischievous and joyful spirit, through clothes that let you unleash your creativity and your desire to move.

Because the brand's mission is to Connect Children to Nature, it is committed to being more sustainable. Because the only way to make responsible clothing is to make it sustainable. To achieve this mission, the brand has made 10 strong commitments to help transform the textile industry towards greater well-being and respect for the environment.

Petit Bateau has over 400 shops in France and abroad. Our Retail teams are driven by strong commitments (CSR, digital, etc.), with the constant aim of offering the best customer experience.

Would you like to come on board?

Joining our crew is just a click away: apply now!

Joining Petit Bateau means being able to take advantage of a development path that allows you to have a clear career path through an HR policy focused on the employee experience (training, cross-functional missions, mobility).

As a Sales Assistant (M/F/X) you will be a key player in the customer experience! You'll be responsible for sales from A to Z (from reception to collection/leave-taking), working as part of a team to ensure the economic performance of the store and carrying out all the allocated non-sales tasks needed to keep the store running smoothly.

Your main activities will be as follows :

• Advising customers to meet 100% of their expectations
• Embodying and communicating the brand's history, values and commitments
• Make personalised suggestions for products and services with the right technical arguments according to the needs identified
• Recruit and retain Petit Bateau customers through the CRM programme and customer satisfaction.
• Generate turnover to develop the profitability of the sales outlet
• Support the sale from A to Z and transform it
• Know the procedures for checkouts, refunds, returns, etc.
• Analysing results, implementing individual actions and proposing collective actions to improve KPIs and customer satisfaction
• Contribute to the achievement of objectives and the development of physical and omnichannel sales at the point of sale
• Carry out non-sales tasks to ensure a premium in-store experience
• Participate in visual merchandising in compliance with PB standards (labelling, merchandising, POP, folding, cleanliness)
• Respecting and applying stock management procedures (receiving, sending parcels, restocking, putting away stock, inventory)

You are :

Curious

Self-motivated

Sensitive to CSR / affinity with the Petit Bateau brand and its values

At ease with digital tools

Dynamic and versatile

You enjoy :

Working as part of a team and playing an active role in building and strengthening a cohesive group

Developing and maintaining respectful and lasting quality relationships with customers

Analysing results and proposing action plans

Leading a team

Working in a multi-tasking environment