Retail & Pharmacy Assistant Manager: Lead & Serve

Boots Opticians; Torquay; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading eye care service provider in Torquay is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer care and operational standards. You will lead a team, focusing on achieving performance goals and enhancing customer satisfaction through effective coaching. The ideal candidate will have experience in a customer-facing role and possess strong leadership skills, contributing to the success of both retail and pharmacy environments. Competitive benefits and a supportive work culture are provided.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay

Flexible benefits scheme

24/7 counselling support

Qualifications

• Experience leading a team within a customer-facing setting.
• Ability to achieve performance goals through inspiring and coaching a team.
• Confidence with navigating and embracing new technology.

Responsibilities

• Lead the team to deliver business growth through customer care.
• Responsible for team performance and development via coaching.
• Ensure efficient business operations to meet customer expectations.
• Conduct reviews and assessments to protect safety.
• Interpret data to react to customer needs.

Skills

Leadership skills

Customer care

Team performance coaching

Collaborative personality

Job description

A leading eye care service provider in Torquay is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer care and operational standards. You will lead a team, focusing on achieving performance goals and enhancing customer satisfaction through effective coaching. The ideal candidate will have experience in a customer-facing role and possess strong leadership skills, contributing to the success of both retail and pharmacy environments. Competitive benefits and a supportive work culture are provided.