Retail Advisor

BT Group; Taunton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join BT Group as a Retail Customer Advisor and unlock your full potential. This role offers a chance to grow with a leading telecommunications provider while engaging customers and driving sales performance. If you enjoy helping others and have a passion for technology, this opportunity is for you.

Qualifications

• Experience in retail, sales or service required.
• Interest in communications technology.
• Ability to meet and exceed sales targets.

Responsibilities

• Provide sensational customer service to boost store success.
• Engage in enjoyable conversations to understand customer needs.
• Maintain a clean and welcoming store environment.

Skills

Customer service

Sales

Communication

Problem-solving

Job description

We want our people to see their potential at work. That’s why being a Retail Customer Advisor at EE means getting the chance to grow and progress. You don’t need to have the skills right now – before you know it, you’ll be part of the team, wowing customers with your people skills, hitting targets and enthusiastically solving problems. You’ll be the face of EE and, what’s more, you’ll get the chance to develop a career that goes well beyond our stores. Sounds good, right?

What you’ll do:

• Find every opportunity to boost your store’s success with sensational customer service
• Create an environment in which customers feel welcome and comfortable
• Engage customers in genuine, enjoyable conversations to understand their needs
• Help people choose the right products and show them how to make their digital life better
• Keep up to date with all our products, services and promotions, and those of competitors
• Take pride in the appearance of the store, keeping it clean and tidy at all times
• Be able to show how you’ve worked to and achieved sales targets or deadlines
• Show an interest in communications technology
• Enjoy being part of a team but still have the drive to work on your own initiative
• Have worked in retail, sales or service
• Know a thing or two about the telecoms sector

About the company

BT Group plc is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services

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