Restaurant Team Member

Shepherd Neame; Riverview Park; On-site; GBP 40,000 - 60,000; Full time

Job summary

A historic brewery in the UK seeks enthusiastic Restaurant Team Members to provide exceptional service at their waterside restaurant. You'll be responsible for welcoming guests and ensuring a positive dining experience. Ideal candidates should have customer service skills and a proactive attitude to learning. This role offers competitive pay, shared tips, and discounts. Join a team committed to inclusivity and employee development.

Benefits

Competitive hourly pay rate

Share of tips

Flexible working hours

Pension plan

25% discount on food and drinks

Access to mental health platform

Qualifications

• Proactively engage with training to acquire required hospitality skills.
• Deliver high-quality service in a busy environment.
• Provide a warm welcome to customers.

Responsibilities

• Welcome customers and ensure a high-quality dining experience.
• Maintain a positive guest experience across restaurant areas.
• Learn various roles within the restaurant.

Skills

Customer service

Teamwork

Proactivity in learning

Job description

Overview

Shepherd Neame is on the lookout for Restaurant Team Members to join us. If you love hospitality, are a people person and enjoy being on the front line in a busy role, this may be just the job for you.

The Boathouse boasts a unique location on the River Medway, just a few minutes from the quaint village of Yalding near Maidstone. Its rural contemporary waterside restaurant and al fresco dining area offer the perfect destination for everything from a quick bite to eat to family dining, working lunches and private parties.

At Shepherd Neame we know that first impressions count, so you will play an important part in our business ensuring that you acknowledge our customers with a warm welcome and deliver great service to them at every opportunity.

Responsibilities

• Provide a warm welcome to customers and deliver high-quality service on the front line in a busy environment.
• Assist in delivering a positive guest experience across the restaurant and al fresco areas.
• Be proactive in learning roles and, if you have no hospitality experience, engage with training to acquire required skills.

What’s in it for you?

• Competitive hourly pay rate
• A share of tips in addition to your hourly pay
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on 100's of high street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• Flexible working hours

About Shepherd Neame

Shepherd Neame may be Britain’s oldest brewer, but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, which has enabled us to thrive based on the following Sheps Skills:

• Working Together
• Pride and Passion
• Authenticity
• Sheps Spirit

About the role

Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited to this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.