Resident Liaison Officer LCDM

Clarion Housing Group; England; Hybrid; GBP 32,000 - 44,000; Full time

Job summary

A social housing organization is seeking a Resident Liaison Officer for a hybrid role focused on managing housing issues such as leaks and mould. The position requires strong customer service skills and the ability to support vulnerable residents. Applicants should have experience in a customer-facing role and be able to travel to visit residents. This role offers a salary between £32,578 and £43,706 depending on location, and includes flexible working arrangements.

Qualifications

• Proven experience in a front-line, customer-focused role within the social housing sector.
• Strong track record of building relationships with colleagues, internal departments and external agencies.
• Background in using project management methods.

Responsibilities

• Manage cases related to leaks, condensation, damp and mould from intake to resolution.
• Support vulnerable customers throughout the case lifecycle.
• Build excellent working relationships with colleagues in operational teams and external agencies.

Skills

Customer-focused role experience

Relationship building

Project management methods

Job description

Overview

Salary: London - £35,365 - £43,706 per annum pro rata / National - £32,578 - £39,967 per annum pro rata
Location: Hybrid role - flexible across all regions with a link to the nearest office base
Hours: 36 per week
Contract Type: Fixed Term Contract until March 2026

We're currently seeking a Resident Liaison Officer to join our dedicated team. This is an exciting opportunity to become part of a fast-paced and dynamic environment, working on projects that genuinely make a difference to our residents' lives while helping to improve service delivery. The role focuses on managing cases related to leaks, condensation, damp, and mould, taking each case through to resolution and often supporting vulnerable customers throughout the process.

Responsibilities

• Manage cases related to leaks, condensation, damp and mould from intake to resolution.
• Support vulnerable customers throughout the case lifecycle.
• Build excellent working relationships with colleagues in operational teams, other internal departments and external agencies.
• Work in a front-line, customer-focused role within the social housing sector.
• Apply project management methods as part of the role.

Qualifications

• Proven experience in a front-line, customer-focused role within the social housing sector.
• Strong track record of building relationships with colleagues, internal departments and external agencies.
• Background in using project management methods.
• Experience working within a housing association or local authority is desirable.

Working arrangements

In this role, you'll report to the Resident Liaison Manager and have the flexibility to work from home on a regular basis. Travel to offices and resident visits across local areas will be required, so applicants must be able to travel as needed.

Additional information

Closing Date: Wednesday 8th October 2025 at midnight.
Interviews: Monday 20th October 2025.
Hybrid role: base location at one of our offices. You will work from home and from the office every Tuesday.
Travel: Applicants must be able to travel across the South and South London region to visit residents when required.

This post is subject to a Basic Criminal Record Check Clearance.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks. We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.